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Telephone Operator at UPMC

, , -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Emergency Response, Telephone Etiquette, Multi-line Management, Call Transfer, Status Reporting, Protocol Adherence

Industry

Hospitals and Health Care

Description

The Call Center at UPMC Western Maryland is looking for a full-time Telephone Operator! This position will work 9:00 am to 5:00 pm on Thursday and night shift from 10:30 pm to 6:30 am Friday through Monday. Tuesday and Wednesday off! Also includes working a Holiday rotation. Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations. Responsibilities: May train new operators. May be required to do system data entry on request. Provide service to multiple answering service clients utilizing individualized protocols. Process appropriate emergency code or STAT page. Initiate voice pages when required. Provide Physician on call information to requesting individuals. Use required phrasing at all times when answering telephone calls. Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. Determine callers requirements (extension desired, information requested, etc.) and transfer call. Provide status report on any page in progress to the individual requesting the page. High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Telephone Operator serves as the main point of contact with the public and hospital departments, handling routine and emergency calls. Responsibilities include processing emergency codes, providing physician information, and maintaining customer service standards.