Telephone Sales Agent at Montage International

Healdsburg, California, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

20.0

Posted On

17 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Taking, Upselling, POS Systems, Customer Service, Communication Skills, Menu Knowledge, Payment Processing, Team Collaboration, Data Entry, Time Management

Industry

Hospitality

Description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. At Montage Healdsburg, It’s All Because of YOU! Telephone Sales Agent- Seasonal Overnight Thursday-Friday Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage Healdsburg, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage Healdsburg is more than a job; it’s a way of life. Don’t just imagine the possibility—join us. Your Leadership Supports the In-Room Dining department and its staff by answering incoming calls and taking guests’ orders via phone or digital platforms and special requests Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions Accurately enter guest orders into the point-of-sale (POS) system, ensuring all special requests and modifications are correctly recorded Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set-up, as well as data entry and filing, and checking orders as they go out Assist with keeping the office clean and organized Close out cash banks and pay out servers as needed Deliver on guests’ expectations and have the desire to create WOW moments Perform additional duties as assigned that may be outside the scope of duties, based on business needs About You You enjoy order taking and assisting others You have a passion for the food and beverage industry You are personable and engaging You are open to learning, developing, and growing both yourself, personally, and helping others do the same You are trustworthy and have integrity Must Haves Ability to work a flexible schedule including weekends and holidays Ability to collaborate in a team environment Basic communication skills Food and beverage experience, a plus You will Enjoy Free meals Free uniforms and cleaning Ongoing community outreach events Associates’ events throughout the year 401 [k] retirement plan with company matching Hotel Discounts Healthcare benefits Physical Requirements Ability to stand and exercise mobility for extended periods of time during your scheduled shift Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis At Montage Healdsburg, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location. The pay scale* for this position is $20.00. *The pay scale is the base salary wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life. Privacy Policy

Responsibilities

Manage incoming in-room dining orders via phone and digital platforms while providing menu recommendations and ensuring accurate POS entry. Coordinate with kitchen staff for timely delivery and handle payment transactions and administrative office tasks.