SKILLS

• Strong phone and verbal communication skills along with active listening
• Demonstrating skill in negotiation through listening and persuading
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Familiarity with CRM systems and practices is a plus

REQUIREMENTS:

• High Speed Internet (must be hard wired, no WI-FI or satellite)
• PC or Laptop with Windows 10 or 11 (Macs & Chromebooks are not supported)
• Minimum of 8GB RAM available
• Wired USB headset with built-in microphone
• Dedicated workspace free from distraction or outside noise
• Ability to speak in a normal conversational manner for 5-8 hours per day.
• Ability to sit at a computer terminal for 2-4 hours at a time.
• Ability to do light typing repetitively.

• Place large amounts of outbound calls from our database
• Follow communication “scripts” while engaging donors
• Professional and courteous phone etiquette