Telephonic Rehabilitation Case Manager at Health & Care Management LTD (HCML)

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

30000.0

Posted On

26 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephonic Assessments, Clinical Skills, Report Writing, Communication Skills, Case Management, Rehabilitation Methods, Human Anatomy, Mental Health Awareness, Attention to Detail, Customer Service, Time Management, Empathy, Teamwork, Data Entry, Adaptability, Professionalism

Industry

Wellness and Fitness Services

Description

Job title: Telephonic Rehabilitation Case Manager Location: Fully remote Salary: £26-30k depending on experience Status: Full-time, permanent Purpose of Role: The delivery of a pro-active telephonic based case management service for rehabilitation clients, which utilises the Biopsychosocial model and a stepped care approach to rehabilitation. The case manager will be required to provide clinical and rehabilitation assistance and advice to expertly manage the rehabilitation of injured clients, constantly ensuring they enlist the required medical intervention to support the rehab clients return to their pre-accident level of function. The case manager will also be responsible for customer delight and meeting quality and revenue standards inline with contractual customer SLAs and personal Key Performance Indicators (KPIs). Key Responsibilities: Undertake telephonic assessments following which a holistic clinical approach must be taken to ensure rehab clients are referred through the correct treatment pathways and to provide our customers with rehabilitation • Be aware of customer requirements when delivering rehabilitation case management services; mindful that you will be liaising with customers (insurers, solicitors & employers), rehabilitation clients, medical and health care practitioners, among others • Written and verbal communication of the highest standards and to manage potentially challenging situations • Adherence to prescribed codes of clinical and case management practice in all interactions with clients, customers and stakeholders whilst ensuring a biopsychosocial approach to rehabilitation at all times • Keeping of contemporaneous case management notes in line with codes of clinical and case management practice • Production of professional reports, referral letters and general correspondence to support and direct the effective management of clients’ rehabilitation • Be able to build meaningful and professional relationships with clients, customers and all other stakeholders involved in cases to facilitate clients in achieving their rehabilitation goals in a timely, efficient and effective manner • To achieve agreed personal and team based revenue targets, in line with agreed working practices and contractual customer agreements • Be responsible for ensuring that clients’ files are charged and invoiced appropriately in-line with agreed working practices and contractual customer agreements Person Specification: Essential Experience • Extensive experience of human anatomy and physiology, common personal injuries and rehabilitation methods • A working knowledge of yellow flags and their impact on treatment • A working knowledge of the interaction of mental and physical health in rehabilitation • An understanding of utilising clinical skill set to assess individuals with personal injury and then employ clinical judgment and justification to assist with the ongoing management of their rehabilitation • Previous experience in the undertaking of professional report writing and subsequent GDPR compliant dissemination Desirable Experience: • An understanding of NHS and Social Services provisions with relation to rehabilitation. • 18+ months experience of the personal injury rehabilitation market and prior experience of having worked in the same market sector. Skills & Knowledge • Excellent written and verbal communications skills • Proficient keyboard and computer skills to navigate and utilise HCML’s service delivery and support software programmes • Ability to independently manage own task list/My Cases within agreed timeframes • Evidence of writing comprehensive reports supporting onward needs for rehabilitation interventions. Attributes • The role requires a caring and empathetic individual who is able to work autonomously and also as a key team member. They will also need to be calm, efficient and professional. • Accuracy in case noting, data entry and message taking • Excellent attention to detail • Ability to work calmly under pressure • Ability to adapt and a willingness to learn Qualifications and Training • Degree qualified in a health/rehab related field such as Sports Rehabilitation, Psychology, Sports Therapy OR A recognised clinical qualification in Nursing, Occupational Therapy, Physiotherapy, or Osteopathy. • A minimum of 1 years clinical/hands on experience. This can be through voluntary work and placements. Equal Opportunities Statement HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Responsibilities

The role involves delivering a proactive telephonic case management service for rehabilitation clients, ensuring they receive the necessary medical interventions. The case manager will also be responsible for maintaining high standards of communication and achieving personal and team revenue targets.