Employment Type: Permanent Full Time, Part Time or Casual, up to 38 hours per week
Location: Bankstown Hospital
Position Classification: Telephonist Level 1
Remuneration: $28.68 - $32.27 per hour
Requisition ID: REQ547741
Application Close Date: 09/02/2024
Interview Date Range: 12/02/2025 - 19/02/2025
Contact Details: Aishwarya Shivagurunathan | aishwarya.shivagurunathan@health.nsw.gov.au

ABOUT THE OPPORTUNITY

Join a key team at Bankstown Lidcombe Hospital as a Switchboard Operator, where you will be an integral part of providing essential communication services 24/7. In this role, you will manage incoming calls, respond to emergency alerts, and ensure seamless communication across the hospital, connecting patients, staff, and external stakeholders efficiently. You will also assist with paging staff and facilitate various operational communication needs.
This role requires full availability for a 24/7 rotating roster, including weekends and public holidays. If you thrive in a fast-paced, team-oriented environment and are passionate about delivering high-quality communication, this opportunity allows you to make a direct impact on hospital operations and patient care.
We’re looking for someone with strong communication skills, a customer-focused mindset, and the ability to contribute positively to our hospital’s team culture.

TRANSFORMING YOUR EXPERIENCE

Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment.

TO BE ELIGIBLE FOR PERMANENT APPOINTMENT TO A POSITION IN NSW HEALTH, YOU MUST HAVE AN AUSTRALIAN CITIZENSHIP OR PERMANENT AUSTRALIAN RESIDENCY.

At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of ️ Aboriginal and/or Torres Strait Islander ️ background, people with a disability and people from the LGBTQI+ community to apply.
SWSLHD is committed to driving a child safe culture that upholds children and young people’s rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse.
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The Switch Board Operator is responsible for providing a courteous and efficient communication service within Bankstown-Lidcombe Hospital. This operator is an integral part of the switch service at Bankstown-Lidcombe Hospital, providing assistance 24 hours, 7 days a week.