TELEPHONIST NAVIGATION COORDINATOR

Severnside Medical Practice, Quayside House, Quay Street, GL1 2TZ
We have a new position available for 1x part-time Telephonist, required for our busy GP Practice. Previous experience of working in a GP surgery is very desirable, an example of other suitable experience would be of working in a high-pressured telephone and customer facing role. Must also be flexible to cover holidays and sickness absence.
The Telephonist will lead in care navigation within the reception team ensuring that all care navigation avenues and tools are well promoted and used within the team and the wider primary care network. Answer incoming calls as timely as possible to ensure that the phones are answered with minimal delay.
We are located in a brand-new purpose-built surgery with excellent facilities based in Gloucester city centre.

DESIRED EXPERIENCE AND SKILLS

• Experience of working in high pressured telephone / customer facing role
• Experience of working within General Practice
• Experience of working with the general public
• Excellent communication skills
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines

FRIDAY - 2PM-6PM

Salary £12.21-£12.29 to start DOE.
Option to join the NHS pension scheme.
You can request Full job description and person Specification through Indeed messenger.
Please apply through Indeed with your CV.
If you require further information on the position please contact Kirsty Powell Reception Supervisor on 01452 891110.
Closing Date - once we have received a suitable number of applications.
Job Type: Part-time

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person
Reference ID: SMP Telephonis

• Ensure an effective and efficient care navigation service is provided to patients over the telephone and any other visitors to the Practice.
• Deal with all general enquiries mainly on the telephone, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Answer incoming calls as timely as possible to ensure that the phones are answered with minimal delay.
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter patient information on to the computer as required.
• Tidy the waiting room in turn with other staff.
• To take part in Reception administration duties if required.
• Undertake any other additional duties appropriate to the post as requested by the Partners or Management Team.