ADVANCE VAUXHALL TELEPHONIST / RECEPTIONIST BOOKINGS AGENT

Join Advance Vauxhall Berkshire and become part of our dedicated Business Development Centre. As we expand our operations, we are seeking a dedicated Telephonist / Receptionist Bookings Agent to join our team and ensure the smooth operation of our workshop. It’s a great opportunity for any candidates attempting to break into the automotive industry. Applicants can be put forward for specialist Vauxhall training.
Position Overview: We are looking for a positive and bright Telephonist / Receptionist Booking Agent to help with anything customer related! You’ll play a key role in customer retention by creating a great customer journey throughout the customers experience from bookings to aftercare. You will be a critical point of contact for any issues that arise, with a view to problem solve and adapt to customers needs on a case by case basis

QUALIFICATIONS AND SKILLS

• Candidates must have an excellent telephone manner, good use of probing and gaining full insight of the customers needs.
• Must be a quick learner to pick up our systems.
• Excellent interpersonal skills and a polite and helpful manner
• Confident and enthusiastic with the ability to build rapport easily with a variety of customers
• Computer literate EG. Office suite, Microsoft, Excel etc with a methodical and organised approach to work with attention to detail
• Previous experience in a similar role would be highly advantageous
  Full training will be provided & there are further career opportunities within the group.
  Job Types: Full-time, Permanent
  Pay: £28,000.00-£30,000.00 per year

• Responsible for answering inbound telephone calls & processing them appropriately.
• Making and receiving calls, queries and emails from Vauxhall customers for appointments including servicing, repairs, diagnostic work & MOTs.
• Successfully upselling when possible.
• Monitoring call back requests to ensure they are completed promptly.
• Building a rapport with customers while identifying what assistance or information they require.
• This position will be primarily customer service orientated so the highest levels professionalism must be maintained at all times.
• Being the first point of contact for our customers and professionally representing the Vauxhall brand
• Contributing to a happy, positive working and team environment.
• Rewarding commission structure in place.
• Assisting with general administrative duties in the dealership with accuracy and attention to detail.