EXPERIENCE (YEARS):

• 8-10

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Telecommunications, Computer Science, or related field (or equivalent experience)
• 3 years of experience in telecom engineering or voice network administration
• Hands-on experience with VoIP systems (e.g., Cisco, Avaya, Mitel, Microsoft Teams Voice)
• Strong understanding of SIP, RTP, TCP/IP, and other telecom protocols
• Experience with telecom carrier services and number porting
• Familiarity with network monitoring and diagnostic tools (e.g., Wireshark)
• Excellent problem-solving and communication skills

PREFERRED QUALIFICATIONS:

• Certifications such as CCNA Voice, Avaya Certified Specialist, or Microsoft Teams Voice Engineer
• Experience with cloud-based telephony solutions (e.g., RingCentral, Zoom Phone)
• Knowledge of ITIL practices and service management
• Experience with call center technologies and integrations

ROLE DESCRIPTION:

• We are seeking a skilled and motivated Telephony Telecom Engineer to design, implement, and maintain enterprise telecommunication systems
• This role involves working with VoIP, PBX, SIP trunking, and unified communications platforms to ensure reliable and scalable voice services across the organization

KEY RESPONSIBILITIES:

• Design, configure, and maintain telephony systems including VoIP, PBX, and SIP-based platforms
• Manage telecom infrastructure including call routing, trunking, and number provisioning
• Collaborate with vendors and carriers to troubleshoot and resolve service issues
• Monitor system performance and implement upgrades or optimizations as needed
• Ensure compliance with telecom regulations and internal security policies
• Provide technical support and training to end-users and IT staff
• Maintain documentation for system configurations, processes, and troubleshooting guides
• Participate in telecom-related projects including migrations, expansions, and integrations with other IT systems