Telesales Advisor

at  Airband

MORE ABOUT AIRBAND:

Airband is an internet service provider bringing highspeed broadband to rural communities from North Wales down to Devon and Somerset in the Southwest. Having built the network our strategic focus is to increase our customer connections, and we are looking for a talented individual to support us to deliver an excellent customer experience as we continue to scale.

• Follow-up website generated enquiries from potential customers
• Answer all inbound enquiry calls and make outbound calls to potential customers to convert to an order
• Turn warm leads into orders answering all customers questions and alleviate any concerns they may have about the service.
• Take, record and process orders on our systems in person or over the phone/e-mail
• Go the “extra mile” to meet targets which providing exceptional service and advice.
• Maintain accurate customer records on CRM as well as other administrative tasks as required
• Accurate and timely reporting as required
• Promote a sales focused, goal driven approach whilst working as part of the wider Sales division.