We are seeking for dedicated and experienced Customer Service Account Managers to be a crucial part in our growing, friendly telesales team. This role is crucial in ensuring that our customers receive exceptional service while driving sales growth through effective management strategies.
This is a fantastic opportunity to progress in a sales capacity with excellent earning potential and an extensive 4 week training programme to train on product knowledge, systems and sales techniques.

JOB DESCRIPTION

 Answering an inbound sales line and placing an order compliantly, as well as selling
a secondary upsell product to fulfil their buying requirements.
 Account management of appointed VIP clients, by selling coins, apparel and Décor to
build up their collections and source gaps.
 Negotiating and overcoming sales objections from clients.
 Identifying the needs of the clients and offering the most appropriate product to suit
their buying needs
 Ensure you have an in-depth knowledge of our products that you are retaining, in
order to achieve the role requirements.
 Responsible to sell a broad of range of products, mirroring customers’ needs and
wants.
 Responsible for the execution of list-based dialler activity, contacting existing
customers to convert further cross sell products, matching their collectable purchases
or occasional buying requirements.
 Self-motivated and self-taught in continual product knowledge and selling techniques
 Fulfilment of sales targets, including key performance indicators (KPIs) of dialler
activity and business nett sales & debt conversions

SKILLS

 Be positive and polite and maintain professional and ethical working practices at all
times.
 Be a company ambassador and advocate of our brand.

Please refer the Job description for details