Telesales Analyst/ Senior Analyst (Telemarketing) at United Overseas Bank Limited Co

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telesales, Telemarketing, Customer Service, Sales Lead Conversion, Financial Product Promotion, Outbound Calling, CRM Systems, Communication Skills, Persuasion, Persistence, Market Research, Data Entry, Conflict Resolution, Financial Advisory, Sales Quota Management

Industry

Banking

Description

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Telesales Analyst: We are looking for a Telemarketing Officer to engage existing UOB customers, promote financial products, and identify sales opportunities while delivering excellent customer service. Key Responsibilities Promote credit card instalment lending product Make outbound calls to existing customers using approved scripts and systems. Clearly explain product features, pricing, and promotions. Ask relevant questions and listen actively to understand customer needs. Identify customer needs and provide suitable financial solutions. Handle inquiries, address concerns, and escalate issues when necessary. Convert leads into sales ethically and accurately base on customer needs. Maintain proper call records and follow all bank policies including sales processes and procedures. Uphold UOBM Values by delivering excellent customer service, empathy, and effective communication. Adhere to UOBM’s Sales Discipline Guide at all stages Job Requirement: Experience/Non Experience in Banking is acceptable Fresh Graduates is acceptable Telesales Senior Analyst: Contact existing or potential bank customer(s) via telephony system approved & provided by the UOBM to inform them about a product or service guided by script(s) provided. Provide the customer with information about the products or services in order to create customer(s)’ interest in the brand. Ensure no misrepresentation of product features, pricing, promotions and processes. Answer any question(s) / enquiri(es) from customer(s) and/or clarify any doubt(s) customer(s) may have. Keeping up to date on & provide market research / data through outbound calling. Ask probing question(s) to engage & listen to understand customer(s)’ requirements / needs. Identify and qualify potential sales leads. Use the data provided by UOBM & obtained from customer(s) to pursue promising leads with persuasion and persistence. Act in the best interests of customers when providing them with financial advisory services Convert customer inquiries into sales opportunities ethically & responsibly at all times. Convert difficult leads into customers ethical & responsibly at all times. Generate repeat business by promoting new offers to customers ethically & responsibly at all times. Uphold UOBM Values & provide the UOBM brand recognition by leaving customer(s) with an excellent impression of UOBM through effective customer relations, empathy and effective communication skills. Handle grievances / dissatisfaction(s) as much possible to preserve the company’s reputation & good image, and redirect calls to the relevant department(s) if necessary for resolution(s). Capture and process sale(s) / order(s) by obtaining and updating customer(s)’ latest information in an accurate manner in the Application Form or system. Ensure application form(s) duly completed prior to submission. Ensure all relevant income document(s) obtained from customer to adequately support the application. Keep records of calls, and sales, and note useful information. Update all leads’ outcome(s) or status accurately & timely in the CRM/TMS system. Go the “extra mile” to meet sales quota and facilitate future sales. Uphold & maintain UOBM Values before, during and after sales acquisition process by adhering to the UOBM PFS & Telemarketing Sales Discipline Guide. Ensure all sale(s) are acquired in accordance and adherence to approved Sales Process & Procedures Job Requirement: Preferably telemarketing experiences with >2 years in any industry Additional Requirements Develop, Engage, Execute, Strategise Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site

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Responsibilities

The role involves conducting outbound calls to existing and potential customers to promote financial products and identify sales opportunities. You will be responsible for managing customer inquiries, maintaining accurate call records in the CRM system, and meeting sales quotas while adhering to bank policies.