WHAT YOU'LL DO ON A DAY-TO-DAY BASIS

• Make a Minimum of 150 to 200 Calls and Respond to Messages. Respond to New Leads Quickly (SLA is 5minutes), Because Speed Wins Deals in Our Business. Understand the Customer's Device Issue (Phones, Laptops, Tablets, Consoles and More), and Clearly Explain Our Repair Options, Pricing, and Turnaround Times.
• Convert Leads into Confirmed Bookings for Pickup, Walk-In, or Doorstep Repair.
• Handle Objections on Price, Trust, and Timing Confidently and Professionally.
• Follow Up Relentlessly Until You Get a Yes, a No, or a Clear Next Step.
• Keep Accurate Records of Every Call, Lead Status, and Booking in the CRM.
• Follow-Up Calls to Prospects Who Are Marked as “Under Consideration Leads”.
• Create Diagnosis Report for Every Gadget that Comes to the Service Centre.
• Create Daily Call and Conversion Report.
• Consistently Meet and Exceed Daily Call Targets and Weekly and Monthly Conversion Targets.
• Share Customer Feedback, Common Objections, and Competitor Pricing Insights.

YOU MAY BE A GOOD FIT IF YOU

• Have 1 to 3 Years of Hardcore Telesales, or Call Centre Sales Experience in the UAE.
• Have a Proven Track Record of High Call Volumes and Achieving Conversion Targets.
• Have Experience Converting Inbound Leads into Sales in a B2C Environment. Consumer Electronics, Telecom, or Service Businesses Is a Strong Plus.
• Are Comfortable Working Flexible and Extended Hours, Including Weekends When Needed.
• Are Currently in the UAE and Available to Join Immediately or on Short Notice.

SKILLS

• Clear, Confident, and Persuasive Communication in English. Hindi and Malayalam Is a Strong Advantage.
• A Natural People Person Who Enjoys Conversations and Builds Rapport Quickly.
• Passionate, Quick Leaner, Self-Driven, with a Real Hunger to Succeed and Overachieve.
• High on Integrity, Trustworthy, and Accountable.
• Tenacious and Resilient. Rejection Fuels You Instead of Stopping You.
• Always Willing to Learn, Coachable, Flexible, and Adaptable to Change.
• Highly Organized, With Excellent Follow-Up and Reporting Discipline.
• Comfortable Using CRM Tools, WhatsApp Business, and Basic MS Excel.
• A Basic Interest in or Understanding of Gadgets and Technology Is a Plus.
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