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Telesales Manager at Cartrack

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telesales Management, Coaching, KPI Management, Lead Management, Sales Funnels, CRM Proficiency, Performance Reviews, Quality Assurance, B2B Sales, Pipeline Tracking, Reporting, Communication Skills

Industry

Software Development

Description

We’re looking for an experienced Telesales Manager to lead our telesales operations in the Philippines. You will coach a team of telesales agents, drive daily performance, improve conversion rates, and ensure targets are consistently met. Key Responsibilities Lead and manage the day-to-day telesales team to achieve KPIs (leads, conversion, revenue, quality) Coach, train, and motivate agents; run performance reviews and improvement plans Ensure correct lead handling, call scripts, call recording/QA, and compliance with policies Manage daily/weekly reporting and pipeline tracking (CRM hygiene, forecasting accuracy) Collaborate with Marketing and Sales to improve lead quality and campaign effectiveness Identify process improvements to increase conversion rates and reduce drop-off Handle escalations and support closing efforts when required Requirements Proven experience managing a telesales team (preferably B2B) Strong understanding of telesales KPIs, lead management, and sales funnels Excellent coaching and communication skills Comfortable working with targets in a fast-paced environment Proficiency with CRM systems and reporting Ability to monitor calls and ensure quality and compliance

Responsibilities

Lead and manage the day-to-day operations of a telesales team to achieve KPIs regarding revenue and conversion. Coach agents and collaborate with Marketing and Sales to optimize lead quality and process efficiency.