Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We’re proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We’re committed to becoming the most trusted and sustainable business in Ireland, and we’re looking for dynamic, forward-thinking individuals to join us on this journey.
We are seeking a confident, friendly and customer-focused Telesales Operator to join our dynamic Telesales team based in MarketPlace, Belfast. This role is ideal for someone who enjoys building relationships, thrives in a fast-paced environment, and has a passion for sales and service. This role will also support our Drinks Inc Telesales team during peak trading periods.

THE ROLE IS A FULL TIME PERMANENT POSITION.

If you have great phone presence, enjoy working with people, and know how to spot a sales opportunity, this role is for you. You will be the friendly voice our customers trust, setting up new accounts, helping them place orders, discover new products, and get the best deals — all while keeping the call positive and professional.

KEY RESPONSIBILITIES

• Respond to incoming customer calls, providing expert product knowledge and support
• Process customer orders efficiently and accurately
• Build strong relationships with customers to understand their needs and offer tailored solutions
• Actively promote Musgrave and Drinks Inc product ranges to both new and existing customers
• Highlight current offers and promotions, and upsell where appropriate to maximise sales
• Support customer retention and business growth by delivering exceptional service
• Collaborate with Business Development Managers (BDMs) and Sales Representatives on pricing queries and customer requests
• Engage and Support customers with our Online Order platforms, to increase customer participation
• Make proactive outbound telesales calls to drive engagement and sales
• Maintain accurate customer records and data using internal systems (e.g., Service Now)
• Stay informed on market trends within the wholesale foodservice and alcohol sectors
• Perform any other duties as required to support the team and business objectives