Telesales Representative – Inbound at M-KOPA

Lagos, Lagos State, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telesales, Customer Retention, Problem Solving, Communication, Trust Building, Patience, Empathy, Detail Orientation, Results Orientation, Independence, Team Player, Multitasking, CRM Systems, Financial Services

Industry

Financial Services

Description

We are looking for a Telesales Representative – Inbound to join our Customer Retention group, as we scale up and drive digital and financial inclusion across our markets. As a Telesales Representative, you will be the voice that helps customers grow, guiding them through their journey to better devices and expanded opportunities. Working directly with customers every day, you'll help them upgrade their lives by finding the right products, solving their problems, and making sure they get the most out of their M-KOPA experience. At M-KOPA, helping customers upgrade isn't just about selling products—it's about opening doors to new possibilities. You will connect customers with the technology they need to improve their lives, whether that's a better phone, additional services, or access to financial tools that can help them achieve their goals. Your role combines helping customers, solving problems, and finding new opportunities for growth. You'll handle customer upgrades and device requests, verify customer information to keep everyone safe, and help customers choose the right plans for their needs. You'll also sell additional products that enhance their experience and provide support when they need help with their devices or apps. If you enjoy talking to people, like helping others succeed, and want to be part of something that makes a real difference in people's lives, this could be perfect for you. This is a hybrid role in Lagos reporting to the Telesales Team Leader. We need someone with 1-2 years of experience in a call centre or customer service environment, preferably with some sales or telesales experience. You should be comfortable talking to customers, solving their problems, and helping them find what they need. You should have strong communication skills and be naturally good at building trust with customers. We're looking for someone who is patient, empathetic, and pays attention to details while also being results-oriented and able to work independently. Most importantly, you should be a team player who can handle multiple tasks and genuinely cares about helping customers succeed. Experience with CRM systems or mobile financial services would be great, but we're happy to train the right person. If you're ready to help customers across Uganda access better technology and financial services while building your career, we'd love to hear from you! Why M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

Responsibilities

The representative will act as the voice guiding customers through upgrades, solving problems, and ensuring they maximize their experience with devices and services. Key duties include handling customer upgrade requests, verifying information, assisting with plan selection, selling additional products, and providing device/app support.