Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Telesales & Retention Advisor at Vodafone Qatar
Doha, , Qatar -
Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Telesales, Customer Retention, Inbound Calls, Outbound Calls, Conflict Resolution, Customer Service, Sales, Telecommunications, Problem Solving, Communication Skills

Industry

Telecommunications

Description
Work in Telesales and Retentions function for Vodafone Qatar do telesales and retentions activities such as migration of prepaid customers to postpaid, upgrading postpaid customers to a higher plan and selling new Vodafone products which includes but not limited to GigaHome, New postpaid, New MBB connections.  The role is responsible to handle disconnection requests from postpaid customers and trying to retain them by resolving their issues and / or providing customers with relevant retention offers The role is also responsible for handling multiple customer telesales tasks and activities with inbound/outbound calls, digital leads, trouble tickets and customer complaints/escalations. The role is an integral part of the COPS department.
Responsibilities
The role involves managing telesales and retention activities, including migrating customers to postpaid plans and upselling Vodafone products. Additionally, the advisor handles inbound and outbound calls, digital leads, and customer escalations to resolve issues and prevent disconnections.