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Telesales & Retention Advisor at Vodafone Qatar
Doha, , Qatar -
Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

31 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Telesales, Customer Retention, CRM, MS Office, Sales Skills, Handset Knowledge, Customer Service, Inbound Calls, Outbound Calls

Industry

Telecommunications

Description
Work in Telesales and Retentions function for Vodafone Qatar do telesales and retentions activities such as migration of prepaid customers to postpaid, upgrading postpaid customers to a higher plan and selling new Vodafone products which includes but not limited to GigaHome, New postpaid, New MBB connections.  The role is responsible to handle disconnection requests from postpaid customers and trying to retain them by resolving their issues and / or providing customers with relevant retention offers The role is also responsible for handling multiple customer telesales tasks and activities with inbound/outbound calls, digital leads, trouble tickets and customer complaints/escalations. The role is an integral part of the COPS department.
Responsibilities
The role focuses on driving sales through prepaid to postpaid migrations and upgrading customer plans for Vodafone products. Additionally, the advisor handles disconnection requests and resolves customer complaints to retain subscribers.