ABOUT US

Utility Bidder is a renowned energy consultancy that is revolutionising the way businesses handle their energy expenses. Our commitment to customer service has empowered us to assist countless businesses in securing the best energy deals available, leading to substantial cost reductions.
We are on the lookout for an experienced Telesales Team Manager to join our vibrant team in Leicester. In this vital role, you will be instrumental in inspiring and guiding our outbound telesales team to reach their targets while providing exceptional service to our clients.
Our Leicester office is conveniently located just a 5-minute walk from Leicester Train Station.

REQUIREMENTS

• Demonstrated success in outbound telesales, ideally with a background in team leadership
• Strong skills in coaching and mentoring, with a focus on enhancing team performance
• Outstanding communication abilities paired with a talent for inspiring and motivating teams
• Driven by targets and results, with a proven history of not just meeting but surpassing sales objectives
• Skilled in Microsoft Office and familiar with CRM systems
• Able to thrive under pressure while juggling multiple priorities
• A positive mindset and dedication to building a cooperative team atmosphere
• Exceptional management skills with a solid grasp of HR policies and practices

• Inspire, lead, and energise a team of outbound telesales agents to reach and exceed their sales goals.
• Deliver ongoing training and development initiatives to empower team members, nurturing a culture of continuous growth.
• Play an active part in the recruitment and onboarding of new Telesales agents.
• Track team performance metrics and offer valuable feedback and coaching to boost overall effectiveness.
• Facilitate regular team meetings to align on targets, exchange best practices, and celebrate achievements.
• Collaborate closely with the management team to ensure our sales strategies and objectives are in sync.
• Foster a positive and dynamic work environment that promotes collaboration and drives productivity.
• Conduct regular one-on-one meetings to ensure that all performance and personnel management duties are in alignment, with assistance from our human resources team