Television Licence Field Officer – Northampton Area at Capita Health Assessment Advisory Service

Northampton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

31650.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer service, Driving, Conflict resolution, Record keeping, Payment management, Time management, Field work

Industry

IT Services and IT Consulting

Description

Join our team and play an active role in supporting communities. As a Field Officer, you’ll help customers understand TV licence requirements and guide them toward solutions that fit their needs—all while enjoying great rewards and flexible work. Job title: Television Licence Field Officer – Northampton Area Job Description: What’s in it for you? £31,650 annual salary Company car (with personal use) or £3,700 annual car allowance Mileage paid—including commute from home each day Flexible 36.5-hour week (potential for four-day schedule) Generous holiday allowance—plus option for extra leave Pension, life assurance, paid volunteering day, family-friendly policies Safe working measures, which include Body Worn Videos and a dedicated lone worker support system Discounts and wellbeing support Diversity networks & financial wellbeing tools Work Schedule Requirements: To best serve our customers, Field Officers work 12 of the 36.5 hours per week between 4pm and 9pm (Monday to Friday) or at any time over the weekend. This flexible shift pattern lets you choose what suits your lifestyle, while supporting customers when they need us most. Home-Based: You’ll start and end each day from home, visiting properties around Northampton (ideally living in NN postcodes). Core Responsibilities: Visit addresses with no TV licence, explain options, manage payment plans, record details, and occasionally attend court. You’ll be supported by a network of colleagues and given all equipment required. Who should apply? If you’re a strong communicator, mobile, hold a full UK driving licence, and want to make a difference to local communities—this role offers security, growth and a supportive environment. Experience in customer facing roles would be preferred but not essential. What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Location: Northampton , United Kingdom Time Type: Full time Contract Type: Permanent Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

Responsibilities

Field Officers visit addresses without a TV licence to explain requirements and manage payment plans. They also record visit details and may occasionally attend court proceedings.