Teller (Contract) at Old Mutual Limited

Rusape, Manicaland Province, Zimbabwe -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Customer Service, Digital Literacy, Financial Acumen, Regulatory Compliance, Risk Management, Sales Competencies, Action Oriented, Communicates Effectively, Customer Focus, Decision Quality, Ensures Accountability, Instills Trust, Interpersonal Savvy, Nimble Learning

Industry

Financial Services

Description

Lets Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Applications are invited from suitably qualified, proactive, and customer-focused individuals for a fixed-term appointment. The role is responsible for delivering world-class service through the accurate and efficient execution of all teller-related transactions in full compliance with established banking procedures. The position entails proactively addressing CABS clients' needs, identifying cross-selling opportunities, and adhering to the Branch Operations Manual, standing instructions, regulatory circulars and directives, as well as operational guidance issued by the Head Teller. Responsibilities Authenticating clients and transactions by following relevant procedure and policies to ensure accuracy and to prevent fraud, risks and losses. Confirming actual cash on hand against system balances, at start of day, end of day and at regular intervals, and ensuring corrective action is taken as soon as possible. Complying with teller limits. Immediately declaring any discrepancy in actual cash on hand against system balances, to management, ensuring that corrective action is taken as per procedure and policy to minimize losses. Preparing all transactional documents and originals (WASTE) in the required format by the required deadline for filing purposes Providing world class service to clients by greeting, listening and asking questions to ensure an understanding of client's needs. Delivering on identified needs following the appropriate process and procedures, and providing feedback to clients to satisfy needs, build relationship, and retain the client. Identifying opportunities for making suggestions to better meet customer needs and referring clients to the relevant areas to enable cross-selling of products. Staying abreast of CABS risk and compliance requirements by reading the relevant circulars, Standing Instructions and attending sessions to remain current. Seeking opportunities to improve business processes and systems by identifying and recommending effective ways to operate and add value to CABS. Acting as Brand ambassador by displaying appropriate behavior and CABS values. Mitigation of risks. Producing written and stamped teller entries. Skills Customer Experience (CX), Customer Service, Digital Literacy, Financial Acumen, Regulatory Compliance, Risk Management, Sales Competencies Action Oriented Communicates Effectively Customer Focus Decision Quality Ensures Accountability Instills Trust Interpersonal Savvy Nimble Learning Education Diploma (Dip): Accounting And Business Administration Closing Date 06 January 2026 , 23:59 The Old Mutual Story! Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

Responsibilities

The role involves delivering world-class service through accurate execution of teller transactions while complying with banking procedures. Responsibilities include authenticating clients, managing cash discrepancies, and identifying cross-selling opportunities.