Position Description:
Job Title: Teller
Department/Location: Frontline Operations/Salida, CO (On-Site Only)
Primary Supervisor: Deposit Operations Manager (Salida)
Secondary Supervisor(s): Assistant Vice President of Operations, Chaffee County Market President
FLSA Classification: Non-Exempt
Salary Grade: $19 - $23 hourly

POSITION SUMMARY:

As a Teller, you will play a vital role in supporting daily branch operations while delivering exceptional customer service. This position requires a high level of attention to detail, strict adherence to cash handling procedures, and an understanding of compliance requirements. A basic knowledge of the banks full range of products and services is essential to provide accurate, informed assistance to both customers and internal team members. This is NOT a supervisory position.

COMPLIANCE REQUIREMENTS:

Ensure Compliance with all internal controls and established policies and procedures.
Ensure and understand Teller compliance requirements of Bank Secrecy Act (BSA)/Office of Foreign Assets Control Regulations (OFAC); Reporting of Currency Transactions (CTR); Reporting of Suspicious Activity (SAR); Monetary Instrument Log/Customer Identification/Customer Due Diligence (CDD); Anti Money Laundering Regulations; Identity Theft Prevention; Unfair, Deceptive, Abusive Acts or Practices (UDAAP); and Deposit Regulations (Reg CC, E, P).

SOFT SKILLS (INTERPERSONAL & PROFESSIONAL):

Excellent verbal and written communication skills.
Excellent math skills.
Trustworthiness and the ability to act with integrity.
Excellent customer service and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
High level of integrity and confidentiality.

COGNITIVE & TECHNICAL SKILLS:

Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
Comfortable using industry-specific software or tools.
Familiarity with standard office equipment (phones, copiers, scanners)
Ability to learn and apply new technologies or systems quickly.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent is required.
Previous experience working directly with the public is preferred.

PHYSICAL & OTHER ABILITIES:

Must be able to lift up to 50 pounds at times.
Ability to sit or stand for extended periods.
Must maintain professional appearance and dress code standards.
Willingness to work flexible hours, including evenings or weekends, if required.
Reliable transportation (if travel or multi-location coverage is necessary).

CAREER PROGRESSION:

All new staff will begin their employment at the Teller position level. During this phase, employees will build a strong foundation by mastering the basics of teller operations. After approximately 3 to 6 months, and upon demonstrating proficiency, employees will transition into the Advanced Teller position.
The Advanced Teller role involves handling more complex transactions and customer problem-solving. In addition, Advanced Tellers are responsible for processing domestic and international wire transfers, as well as supporting account investigations. This stage is designed to deepen the employees understanding of banking operations and strengthen their critical thinking and service skills.
After approximately 9 to 12 months in the Advanced Teller role, and upon successful completion of required competencies, employees may become eligible for promotion to the Lead Teller position.
The Lead Teller position carries increased responsibility and leadership expectations. Lead Tellers will have manager approval authority for certain transactions and will be utilized as trainers to support new staff in learning the basic duties of the Teller role. They will serve as role models for service excellence and operational accuracy and play a key part in team development and daily branch operations.
Please see individual job descriptions for more information for Teller, Advanced Teller, and Lead Teller.

BENEFITS:

Paid time Off
Sick Time Off
Medical, Dental, and Vision
$35,000 Employer Paid Life Insurance Policy
Voluntary Life, STD, LTD, and other supplemental benefit options.
Flexible Spending Account (FSA), Health Savings Account (HSA) Must Enroll into Medical Plan for Eligibility.
401k
Employee Stock Ownership Plan
Incentive Compensation Plan Eligible
Bonus Eligible

Qualifications: Must meet FDIC standards and Bank requirements; must comply with all company policies, including its handbook, and maintain the ability to meet like standards and requirements throughout term of employment.

Affirmative Action Program / Equal Opportunity Statement: It is the policy of High Country Bank not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or thereinafter referred collectively as “protected veterans.” It is also the policy of High Country Bank to take affirmative action to employ and to advance in employment, all persons regardless of their status as individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship, at all levels of employment. Furthermore, the company will provide qualified applicants and employees who request an accommodation due to a disability with reasonable accommodations, as required by law.
High Country Bank prohibits harassment of employees and applicants because they are individuals with disabilities or protected veterans. High Country Bank also prohibits retaliation against employees and applicants for filing a complaint, opposing any discriminatory act or practice, assisting or participating in any manner in a review, investigation, or hearing or otherwise seeking to obtain their legal rights under any Federal, State, or local EEO law requiring equal employment opportunity for individuals with disabilities and protected veterans. Prohibited retaliation includes, but is not limited to, harassment, intimidation, threats, coercion or other adverse actions that might dissuade someone from asserting their rights.
As CEO of High Country Bank, I am committed to the principles of affirmative action and equal employment opportunity. In order to ensure dissemination and implementation of equal employment opportunity and affirmative action throughout all levels of the company, Mercedes Jones has been assigned Vice President of Human Resources duties for High Country Bank. One of the Vice President of Human Resources’ duties will be to establish and maintain an internal audit and reporting system to allow for effective measurement of High Country Bank’s programs.
In furtherance of High Country Bank’s policy regarding affirmative action and equal employment opportunity, High Country Bank has developed a written Affirmative Action Program (AAP) which sets forth the policies, practices and procedures that High Country Bank is committed to in order to ensure that its policy of nondiscrimination and affirmative action for qualified individuals with disabilities and qualified protected veterans is accomplished. This AAP is available for inspection by any employee or applicant for employment upon request between 9:00am - 5:00pm at the Human Resources department. Any questions should be directed to me, your supervisor, or Mercedes Jones, Vice President of Human Resources.

Nicole Stotler

Monitor and input into operational logs, including:
o Mail Log
o Night Drop Log
o Cash Advance Log
o Money Order Log
Assisting with daily vault balancing and buy/sell transactions with the Federal Reserve Bank
Assist a Lead Teller or Deposit Operations Manager with drawer and vault audits and ensure compliance with cash handling procedures
Assisting with Branch Balancing at end of day
Assist with ATM balancing/filling as needed.
Processing domestic wire transfers
Process savings bond redemptions
Process Night Drop transactions at the employee level under the supervision of the designated manager
Maintain employee-level combinations and associated codes
Ensure comprehensive knowledge of all banking products and services offered
Process customer financial transactions including deposits, withdrawals, and transfers.
Maintain accurate account balances and ensure transaction integrity.
Validate transaction amounts and handle insufficient funds scenarios.
Support transaction processing between multiple customer accounts.
Other duties as assigned.