Teller I at Dedham Savings

Dedham, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

22.0

Posted On

06 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Communication, Detail Oriented, Problem Solving, Math Skills, Computer Skills, Professionalism, Flexibility, Teamwork, Adaptability, Sales Skills, Regulatory Compliance, Time Management, Organization, Community Engagement

Industry

Banking

Description

Description At Dedham Savings, we believe that being here for the journey means supporting our clients every day in a friendly and professional manner every day. While our employees are committed to helping our clients, we are committed to our employees. After all, we wouldn’t have made it 192 years without them! To support our employees, we offer a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Dependent Care, Child Care Subsidy, Retirement, Life Insurance and many other benefits. PURPOSE The Teller I performs a variety of customer service and related duties to provide service to Bank customers in conformance with established Bank policies, strategies, and procedures. Receives and pays out money, keeps records of money and negotiable instruments involved in financial transactions, and communicates with customers in person and over the phone while answering questions related to their existing accounts and/or offering other products and services when deemed appropriate. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet customers of the Bank cordially and professionally and provide efficient, effective, and courteous customer service in person and via the telephone in addition to processing customer transactions and balancing and reconciling daily cash settlements while remaining in compliance with established Bank policies and procedures, federal and state laws. Process customer deposits, withdrawals, and payment transactions; complies with all Bank Secrecy requirements. Accept and process loan payments. Understand, explain, and cross-sell, as part of the Bank’s referral program, the Bank’s products, and services of benefit to the customer such as checking and savings accounts, certificate of deposit accounts, loan products, credit cards, debit cards, and digital services. Balance all transactions and cash upon completion of assigned shift and resolve any discrepancies. Perform related customer service, clerical, and teller duties as assigned or requested. Participate in the consolidation of daily teller work and the balancing of the ATM. Maintain updated knowledge of Bank products and services. Participate in community activities representing Dedham Savings. Perform all duties by prescribed regulatory compliance guidelines. Ensure compliance with established security procedures as well as cash handling procedures. Adhere to audit and regulation policies and procedures and complete annual training on all required regulations, including Regulation CC, AML/BSA, and GLB/Privacy. Adhere to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information. Exhibit ability and desire to embrace and enhance the Dedham Savings culture. Consider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance customer service quality. Requirements QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. High school diploma or equivalent GED. 0-3 Years of experience. The ability to provide high-quality customer service is extremely important. Ability to work a flexible schedule, including Saturdays. Must have basic business acumen and professionalism. Must have reliable transportation. Must be flexible and able to adapt to new job locations and re-assignments as directed. 1+ years related experience preferred. Ability to adhere to policies, procedures, and instructions of management. The ability to provide high-quality customer service is extremely important. General Math skills. Actively seeks information to understand customer needs. Detail orientated with the ability to function in a fast-paced and changing environment. Displays a can-do attitude and willingness to learn. Cash handling experience preferred but not required. Strong computer skills; working knowledge of Microsoft Word, Excel, and Outlook. Excellent verbal and written communication skills. Patience and willingness to help others in solving problems while maintaining a positive attitude. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Dedham Savings is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws. Dedham Savings strives to foster a culture where every voice is valued and where employees have a sense of belonging and connection with each other. We are dedicated to creating a work environment that understands, supports, and welcomes diverse perspectives and backgrounds. Together, we will create an inclusive and culturally competent and supportive environment where employees model behavior that enriches both Dedham Savings and the communities we support. Pay Range Disclosure (Massachusetts Requirement) The pay range for this position is $20.00 to $22.00 per hour and is the lowest to highest hourly rate Dedham Savings in good faith believe we would pay for this role at the time of this posting. The Bank may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the posted range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. EOE/F/M/Vet/Disabled

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Responsibilities

The Teller I provides customer service by processing transactions, answering inquiries, and cross-selling bank products. They are responsible for balancing cash and ensuring compliance with bank policies and regulations.