Teller II at Central Bank

Ankeny, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Transaction Processing, Account Opening, Problem Solving, Communication, Regulatory Compliance, Clerical Duties, Financial Transactions, Cross-Selling, Customer Onboarding, Account Maintenance, Data Analysis, Record Keeping, Professionalism, Team Support

Industry

Banking

Description

Description POSITION SUMMARY The Teller II is responsible for providing exceptional customer service by accurately and efficiently processing financial transactions and supporting account opening procedures in accordance with Bank policies. This role demonstrates a higher level of knowledge and experience than Teller I and plays a key part in identifying customer needs, resolving account issues, and cross-selling Bank products and services. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: Transaction Processing & Customer Service Portray a professional company image and engage in courteous, friendly communication with customers Actively listen to customer needs to determine appropriate service actions Accurately process deposits, withdrawals, payments, and other financial transactions, ensuring adherence to all policies and procedures Cash checks and pay out monies after verifying endorsements, available balances, and identification Balance and reconcile cash drawer daily using manual and machine methods Receive and count daily inventories of cash and drafts Monitor branch vault and ATM balances; order or distribute cash to maintain proper levels Execute special services such as retirement contributions, night deposits, and mail deposits per Bank policy Identify and resolve discrepancies in transactions, maintaining accurate records of all activity Operational Support Perform general clerical duties including typing, filing, and answering a multi-line phone system Count, verify, and post incoming armored car deposits Compose and mail customer statements and correspondence regarding account discrepancies, maturity notices, or unpaid items Support branch operations and staff as needed Customer Onboarding & Account Services Demonstrate proficiency in opening various deposit accounts including savings, checking, and money market Maintain compliance with regulatory requirements and Bank policies during account setup Conduct customer identification screenings and explain account terms and disclosures Provide support for customer account maintenance including changes to personal data, account closures, and service requests Explain and promote Bank products and services using a needs-based approach informed by customer data and interaction history Analyze customer credit and financial data to determine eligibility for account openings ADDITIONAL RESPONSIBLITIES Perform other related duties and responsibilities as assigned by management. Requirements EDUCATION & EXPERIENCE High School Diploma or equivalency required Minimum of two (2) years of experience in customer service/cash handling Central Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. We make all reasonable accommodations to meet the obligations under the Americans with Disabilities Act (ADA) and applicable state disability laws.

Responsibilities

The Teller II is responsible for processing financial transactions and providing customer service while identifying customer needs and resolving account issues. This role also involves supporting account opening procedures and cross-selling bank products and services.