Teller II - Detroit at Public Service Credit Union

Detroit, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Transactions, Member Service, E-banking, Stop Payments, Debit Card Disputes, ATM Disputes, ACH Disputes, Product Knowledge, Cross-selling, Internal Controls, Compliance, Communication, Interpersonal Skills, Problem-Solving, Office 365 Skills

Industry

Banking

Description

Description PSCU is seeking a driven, friendly, and professional individual to join our team! We are looking for a Teller II for our Cadillac branch. As a Teller II you will be responsible for providing exceptional member service and performing various financial transactions. The Teller II also respond to member requests and inquiries and work collaboratively with team members to achieve branch goals. About the Role Process member requests promptly and accurately, including but not limited to opening sub-accounts and adding beneficiaries. Provide assistance to members with additional service requests, such as e-banking and stop payments. Handle debit card disputes and resolving ATM/ACH disputes in accordance with established procedures. Maintain a broad knowledge of all PSCU products, services, rates, and fees to effectively address member inquiries and cross-sell relevant products. Lead in balancing dual control items, ensuring accuracy and compliance with internal controls and procedures. Collaborate closely with Relationship Specialists to identify member needs, promote products/services, and achieve branch goals. Provide exceptional service to members, ensuring their needs are met promptly and effectively while adhering to service standards and protocols. Requirements 18 years or older with a High School Diploma or GED. Minimum 2 years of experience in a financial institution or customer service. Excellent communication and interpersonal skills, with the ability to build strong relationships with members. Strong analytical and problem-solving abilities. Ability to perform job responsibilities independently. Intermediate-level Office 365 Skills. Job Expectations Ability to stand for extended periods of time Required to work some Saturday’s What we offer Competitive wages Career Growth / Robust Training Program Work Life Balance Top quality health insurance (Full Time) Paid Time Off (accrued and available for use immediately) Paid holidays Banking hours / Closed on Sunday’s Tuition Reimbursement Employer Provided Retirement Benefits 401(K) Plan Dental & Vision Insurance (Full Time) Short & Long-Term Disability (Full Time) Life Insurance (Full Time) Why join us? At PSCU, we are dedicated to our mission of educating, equipping, and empowering both our team and the communities we serve. By joining us, you’ll be part of a culture that listens to your ideas, supports your growth, elevates and celebrates your achievements, cares for your well-being, and serves with purpose. Together, we create a meaningful impact, and we invite you to be a part of our journey! To apply, please complete the online application and submit an up-to-date resume.

Responsibilities

The Teller II is responsible for processing member requests accurately, including opening sub-accounts and handling disputes related to debit cards, ATMs, and ACH transactions. This role also requires maintaining broad product knowledge to address inquiries and cross-sell relevant services while collaborating with team members to meet branch goals.