ARE WE THE COMPANY FOR YOU?

Are you looking for a position that you can really enjoy? Cornerstone Financial Credit Union is truly a positive and fun place to work! Our employees love working together as a team, learning new things, and helping others! We value our employees and provide excellent benefits and the opportunity to grow in a professional business environment. We are looking for a full time Member Services Support Specialist to join our growing team! This position is located at our Nashville location.

IS THIS POSITION FOR YOU?

We are looking for someone who is engaging and energetic to provide exceptional service to the members at Cornerstone Financial Credit Union. As a Member Services Support Specialist, you will function as a Universal Associate and provide support for Branch Operations areas, Call Center, and other departments.

• Functions as a Universal Associate by processing member transactions, including, but not limited to, deposits, loan payments, cashier’s checks, transfers, check cashing, withdrawals, and bank-to-bank wires.
• Proofs and verifies transactions. Examines documents for endorsements and negotiability and detects and resolves discrepancies.
• Is alert and aware to help prevent fraudulent activity or errors that would result in a loss to the credit union.
• Assists in the Call Center by answering member calls and performing transactions. Assists members with Online/Mobile banking questions and password resets.
• Assists and provides support with operations within other departments as needed.
• Understands and adheres to all security policies and procedures.
• Understands and adheres to all CFCU policies and procedures.
• Maintains strict confidentiality of all member information and records.
• Attends required training and department meetings as directed.
• Performs other duties as requested.