Teller at Middlesex Savings Bank

Westborough, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

46219.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Operational Excellence, Performance Goals, Decision Making, Customer Relationships, Product Recommendation, Technical Knowledge, Compliance, Risk Protocols, Teamwork, Time Management, Communication, Basic Math, Technology Skills, Microsoft Office

Industry

Banking

Description

Overview It is the responsibility of the Teller to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Teller promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with Bank objectives; and assists customers with questions, as requested. Responsibilities Customer ExperienceDevelops an understanding of customers’ needs and expectations, and offers products and services that address those needs and expectations. Develops new business by recommending products and services to establish or extend customer relationships, including utilization of business partners as appropriate. Operational ExcellenceEnsures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products, services and technology services. Stays informed of and adheres to alerts, procedures and policies. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others. TeamworkIs an engaged member of the branch team; steps up as needed to accomplish team objectives. Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment. CredibilityFollows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank’s strategic goals. Decision MakingUnderstands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Brings requests for exceptions to branch supervisors as appropriate. Recognizes warning signs of fraud and escalates appropriately. MiscellaneousPerforms functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required. Requirements Education High School Diploma or its equivalent, or currently enrolled is required Work Experience 3-6 months banking or retail cash handling experience is preferred Knowledge, Skills, and Abilities Strong customer service, interpersonal and organizational skills desired. Must possess knowledge of basic math principles and be able to perform basic mathematical procedures. Must possess intermediate technology skills, including knowledge of Microsoft Office. Must be able to work extended and weekend hours. Scheduling and work location flexibility required. Must be able to stand for extended periods of time and lift 25 pounds. Expected Pay Range From: $36,010 To: $46,219The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities

Responsibilities

The Teller represents the bank to the public, focusing on customer experience, operational excellence, and achieving performance goals by conducting transactions and recommending appropriate products and services. Responsibilities include developing customer needs understanding, ensuring work accuracy, adhering to compliance and risk protocols, and actively participating as an engaged member of the branch team.