Teller Supervisor (Elko, NV) at Zions Bancorporation

Elko, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

22.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Coaching, Banking, Cashiering, Balancing, Cross-Selling, Branch Operations, Team Leadership, Action Planning, Training, Communication, Adaptability, Accountability, Respect, Community Engagement

Industry

Banking

Description

Nevada State Bank, a division of Zions Bancorporation, N.A., was founded on Dec. 9, 1959 by 12 businessmen full of Nevada’s pioneering spirit. As a full-service bank, we offer a complete range of consumer, private, and business banking services. Our colleagues regularly volunteer in their communities and have been dedicated to helping make Nevada a better place to live for more than 60 years. By embracing the bank’s Core Values of extraordinary service, adaptability, teamwork, communication, development, accountability, community, and respect—we have built a culture of service and engagement. NSB has a commitment to career development through tuition reimbursement and continuous learning opportunities, in addition to other competitive benefit offerings. We offer medical benefits on day one, 401k matching, and paid holidays. With a strong belief in diversity, equity, and inclusion, NSB offers several colleague-led diversity forums with the intent to ensure representation and cultural sharing among our colleagues. At Nevada State Bank, we truly believe that it matters WHO you work with. We are now accepting applications for a Teller Supervisor (Client Service Associate Lead) to join the team located at our Mountain City branch in Elko, NV. Essential Functions: Leads the daily activities of client service associates. Coach and counsel branch staff to improve customer service, sales and operational skills by providing on-the-job training. Help develop action plans to meet individual and branch goals. Ensure the branch provides quality service while protecting against loss. Maintain advanced knowledge of branch operations. If needed, supervise branch activities in the absence of, or in conjunction with branch management team. Expand client base through successful selling and coaching techniques including lending applications, cross-selling of bank services and products and assisting clients in every area of banking. If needed, be responsible for processing cash transactions and other customer service duties within the branch. Perform other duties as assigned. Qualifications: 2+ years banking, cashiering, customer service, balancing, other related experience, or successful completion of company approved training. Advanced knowledge of cashiering, balancing, debits, credits, bank products and/or banking. Working knowledge of math. Must have solid balancing and customer service skills. Ability to cross-sell bank products based on clients needs. High School diploma or equivalent. Benefits: Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts Paid Training, Paid Time Off (PTO) and 13 Paid Holidays, (includes Nevada Day & Family Day) 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products Pay range (depending on experience): $21 - $22/hour

Responsibilities

Leads the daily activities of client service associates and coaches branch staff to improve customer service and operational skills. Ensures quality service while protecting against loss and expands the client base through effective selling techniques.