Teller Supervisor at Flat Branch Bank

Columbia, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Teller Operations, Customer Service, Policy Implementation, Training, Security Procedures, Workflow Coordination, Transaction Processing, Problem Solving, Cash Handling, Windows, Excel, New Accounts, Cross Selling, Personnel Supervision, Delegation, Compliance

Industry

Financial Services

Description

Description Basic Description: Responsible for implementing existing policies, procedures, and systems involving Teller operations and customer service functions. Coordinates, directs, and assigns Teller work. Responsible for smooth flow of Teller line, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensure that customers are promptly and professionally served. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for ensuring and performing efficient, effective, and professional Teller operations. Ensures that all Teller functions are correctly performed and are in accordance with established polices and standards. Ensures that all security procedures are followed. Coordinates Teller operations by assisting in assigning work and distributing workflow. Answers Teller’s questions, solves problems, and assists with complex transactions and sensitive customer relations problems. Explains policies and procedures to customers. Makes judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts. Investigates Teller out-of-balance conditions and institutes corrective procedures. Assists in finding balancing errors. Ensures that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures. Maintains an inventory of cashier's checks, money orders, receipts, and other negotiable items for use in the Teller area. Experienced in Windows and Excel spreadsheet applications. Monitors need of New Accounts and provide back-up as necessary. Assumes responsibility for ensuring and effectively performing customer service functions. Ensures that customer service functions are performed in accordance with established policies and standards. Resolves customers’ requests, problems, and questions promptly or refers appropriately. Presents and explains Bank services and products to customers and assists in meeting their financial needs. Answers questions and solves problems for customers by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Receives and directs customers and telephone calls. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages. Performs file maintenance and account changes as needed. Keeps customers informed of Bank services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services. Maintains and projects the Bank's professional reputation. Maintains privacy of customer account information. Actively cross sells Bank products and services. Effectively supervises area personnel, ensuring optimal performance. Provides leadership to personnel through effective objective setting, delegation, and communication. Ensures that personnel are well trained, effective, and optimally used. Provides instruction regarding policy, procedure, and service and product offerings. Assists new associates. Monitors tellers to ensure compliance with policy, procedures, and sales culture. Assists and supports associates as needed. Requirements Qualifications & Skills: Education/Certification: High school graduate or equivalent. Required Knowledge: A thorough knowledge of Teller operations and procedures. Good understanding of Bank operations Knowledge of basic accounting. REQUIREMENTS: Minimum of 2.5 years successful Teller experience Completes Teller Assessments Assists with operational audits. REQUIRED KNOWLEDGE & PROFICIENCIES: All aspects of the Teller line General New Account knowledge and Online Banking Ability to help customers with Teller and Personal Banker duties.

Responsibilities

This role is responsible for implementing policies and procedures for Teller operations and customer service, coordinating and directing Teller work, and ensuring the smooth flow and adequate coverage of the Teller line. The supervisor oversees professional service delivery, handles complex transactions, investigates out-of-balance conditions, and ensures all monies are secured daily.