Telstra Business Technology Centre Account Manager - Ballarat at Telstra

Ballarat, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Customer Engagement, Sales Experience, Communication Skills, Organizational Skills, Problem-Solving, Strategic Thinking, Negotiation Skills, ICT Sales, Commercial Acumen, Lead Generation, Stakeholder Management, Collaboration, Microsoft Excel, Microsoft Word

Industry

Telecommunications

Description

Employment Type Permanent Closing Date 9 Oct 2025 11:59pm Job Title Telstra Business Technology Centre Account Manager - Ballarat Job Summary The Account Manager plays a pivotal role in supporting small and medium business customers by delivering tailored communications and ICT solutions through the Telstra Business Technology Centre (TBTC) network. Job Description Who We Are We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice. Here’s what you can expect from us: There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most. Pay for performance. We recognise outstanding contributions through our competitive incentive programs. Parental Leave. A gender-equal policy for all parent/s so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave. Unlimited learning. Level up your skills with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits towards degrees and Masters programs. Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business. Extra perks. Receive 30% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners. What You’ll Do Telstra Business - Telstra Business Technology Centres provides IT and business support to Telstra's business customers. The Account Manager plays a pivotal role in supporting small and medium business customers by delivering tailored communications and ICT solutions through the Telstra Business Technology Centre (TBTC) network. This role is focused on building and nurturing strong customer relationships within a defined portfolio, ensuring each business receives the right technology to meet its goals. By deeply understanding customer needs and applying strong organisational skills, the Account Manager helps businesses reduce time spent on tech troubleshooting and increase time spent on business growth. A key aspect of the Account Manager role is to proactively identify and qualify complex business opportunities, generating leads for our specialist teams to deliver tailored solutions that drive meaningful outcomes for our customers. This role is based in Ballarat, with a preference for candidates who are familiar with the local community and able to work from an office location alongside team members. Key Responsibilities: Here is how you will bring this role to life: Manage customer relationships across a defined portfolio to drive satisfaction, retention, and growth. Achieve individual and team sales KPIs, including revenue, profitability, and Net Promoter Score (NPS). Execute outbound campaigns and contribute to portfolio strategy to support customer acquisition and retention. Handle inbound and outbound sales and service contracts, ensuring timely responses, lead escalation, and issue resolution. Identify and qualify complex business opportunities, generating leads for specialist teams. Collaborate authentically with internal teams and Telstra partners to support customer initiatives and lead generation. Develop and maintain account and portfolio plans that align with business goals and strategic growth. Maintain accurate customer data to support reporting and performance tracking. Continuously upskill in Telstra’s product and solution portfolio to better support customer needs. Embrace change and technology to improve customer outcomes and business efficiency. About You: What you’ll bring Essential Strong relationship management and customer engagement abilities Proven sales experience, including achieving KPIs and closing deals Excellent verbal and written communication skills Ability to work independently and self-motivate in a hybrid/office environment Organizational skills for managing portfolios and account plans Problem-solving and strategic thinking Willingness to embrace change and learn new technologies Negotiation skills Highly desirable Experience in ICT or Telco sales (minimum two years preferred) Commercial acumen and growth mindset Experience with outbound sales campaigns and lead generation Stakeholder management and collaboration with internal/external teams Familiarity with reporting and maintaining accurate customer data Basic proficiency in Microsoft Excel and Word We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you are passionate to succeed as part of a high performing team and company that cares about sustainability, we want to hear from you. As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India). When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. disabilityandaccessibility@team.telstra.com. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams

Responsibilities

The Account Manager is responsible for managing customer relationships and driving satisfaction, retention, and growth within a defined portfolio. This includes executing sales strategies, handling contracts, and collaborating with internal teams to support customer initiatives.