JOB SUMMARY

To support the Store manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model.
You will be an member of the team with excellent skills in operational governance. You will collaborate with the Store Manager to create a high performing team, by coaching and empowering others to fulfil operational requirements and achieve their performance targets.

• Oversee the induction of your new team members
• Coach the store’s team to meet (and exceed) store targets
• Help support your team with customer query escalations
• Be the Store Manager’s right-hand person, stepping up to act as Store Manager when needed
• Executing business initiatives in store to meet financial and customer key metrics.
• Act as team cheer leader – leading from the front and helping to motivate the team, and foster an awesome store culture
• Organise the store floor and team’s work schedules, to meet customer demand.