Telstra Retail: Customer Service & Sales Consultant at Telstra

Nowra, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Problem Solving, Communication, Teamwork, Adaptability, Resilience, Tech-Curious, Consultative Service, Learning, Customer Engagement, Sales Targets, KPI Achievement, Solution Development, Relationship Building, Flexibility

Industry

Telecommunications

Description

Employment Type Permanent Closing Date 9 Jan 2026 11:59pm Job Title Telstra Retail: Customer Service & Sales Consultant Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience. Job Description Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not ‘just a job’, it’s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand. The benefits are pretty awesome, too. Every day is different. A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter. Every day is an opportunity to showcase your X-factor. To ensure you’re at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers. If you’d like to know a little more, here’s something we prepared earlier: Life at Telstra We offer the perkiest of perks. When it comes to rewarding our people, we’ve got so much to be excited about. Some of these include: 30% off Telstra services Exclusive discounts and offers across 240 brands and partners A flexible, inclusive approach to parental leave – do it your way! Unlimited access to 17000 learning programs – something for everyone! Monthly performance rewards and recognition programs There’s more! Benefits Your Way - Telstra We’re hiring. Locations: we are currently hiring across: Batemans Bay Bega Nowra Casual, Part Time- and Full-Time roles available Store hours vary – search your store Is it you we’re looking for? We’re on the lookout for talent to join our team in-store. A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with these attributes and skills: The ability to easily build a connection with a variety of new and existing customers An appetite to quickly develop customised solutions for customers A drive to reach (and exceed!) sales targets and KPIs The hunger to learn and grow within the role (and beyond!) A positive and resilient approach to customer service within a busy environment Experience in a customer-facing role Hit Apply now! After you’ve submitted your application, our next step is an assessment supported by our partner, HireVue. Please keep an eye out for their email to move things along. Retail Opportunities at Telstra When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process. We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. disabilityandaccessibility@team.telstra.com. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams

Responsibilities

As a Retail Sales Consultant, you will provide exceptional in-store customer service and identify products and services to enhance the telecommunications experience for customers. You will also be responsible for achieving sales targets and ensuring a positive customer journey.