Telstra Retail: Customer Service & Sales Consultant at Telstra

Goulburn, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Consultative selling, Communication skills, Tech support, Sales targets, KPI management, Problem solving, Relationship building, Product knowledge, Team collaboration

Industry

Telecommunications

Description

Employment Type Permanent Closing Date 23 May 2026 11:59pm Job Title Telstra Retail: Customer Service & Sales Consultant Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience. Job Description Ready to Make a Difference? Join Our Iconic Team at Telstra! At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive. What You’ll Be Doing: Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one. Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions. Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected. Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals. Salary and Benefits: Plus 12% Superannuation Plus 10% Variable Remuneration** **If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by the Variable Remuneration plan’s rules (which we may change from time to time). **the first 2 months guaranteed while you learn on board. Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners. Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave. Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step. Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way! Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success. Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected. It You We’re Looking For? Great Communication Skills: You’re a natural at connecting with people and making their day better. Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer. Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs. Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment. Resilience and Positivity: You have a can-do attitude, even when things get busy. Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest! How to Apply: Ready to kickstart your journey with us? Click "Apply Now" to submit your application! After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process. Join Us at Telstra Retail: When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team! We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. disabilityandaccessibility@team.telstra.com. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams

Responsibilities

You will provide exceptional in-store customer service by identifying and recommending telecommunications products and services that meet customer needs. Additionally, you will collaborate with your team to achieve store sales targets and maintain high performance standards.