TEMP BPO Senior Associate at NTT DATA

Decatur, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Processing, Refunds, Customer Service, Active Listening, Problem Solving, Teamwork, Communication, Confidentiality, Time Management, Attention to Detail, Sedentary Work, Computer Skills, Insurance Billing, Public Interaction, Process Improvement, Respect

Industry

IT Services and IT Consulting

Description

Processes all voids and refunds Handles all stop payments Coordinates refunds with Finance department Maintains refunds at a 30-day TAT Performs other duties as assigned Work is performed remotely. Present a positive image of Consociate Health at all times. Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a client, coworker, or supervisor. Communicate in a clear and concise manner, while also demonstrating receptivity through active listening. Identify and perform work that has not been specifically assigned, as needed. Adheres to established safety standards and utilizes proper techniques to avoid work-related injuries. Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goal efficiently and effectively. Demonstrate a teamwork philosophy by working cooperatively with others inside and outside the Claims Department. Attend required in-service and staff meetings. Preserve the confidentiality of all business-sensitive information, including but not limited to that of insured groups, individuals and employees. Greet all people in a prompt and courteous manner. Communicates in a warm and courteous manner, making eye contact and speaking in a tone of voice that matches words. Respond to client requests in a timely manner, returning calls promptly and keeping them informed of delays before they ask. Take appropriate steps to resolve problems to the clients satisfaction. Seek opportunities, provide value-added services, and eliminate tasks that do not serve our clients or staff. Remain aware of products and services provided by Consociate Health. Project a positive, professional image when working. High School Education required. Claims Processing Experience required. Experience processing claims adjustments and refunds preferred. Minimum of one to three years of experience working with the public. Previous insurance billing or customer service background recommended. Ability to perform sedentary work for extended periods of time. Ability to utilize personal computer (manual dexterity is required to operate a keyboard), telephone system, and communicate with a variety of customers. Ability to concentrate, meet deadlines, work on several projects during the same period, and adapt to interruptions.

Responsibilities

The TEMP BPO Senior Associate processes voids and refunds, handles stop payments, and coordinates refunds with the Finance department. They maintain a 30-day turnaround time for refunds and perform other duties as assigned while ensuring a positive image of Consociate Health.