TEMP BPO Senior Associate at NTT DATA

DeKalb, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Processing, Customer Service, Active Listening, Teamwork, Communication, Problem Solving, Attention to Detail, Confidentiality, Time Management, Adaptability, Respect, Auditing, Subrogation, EOBs, Insurance Billing, Sedentary Work

Industry

IT Services and IT Consulting

Description

 Process all claims for assigned group(s) within ten days of receipt.  Complete forms for overspecific claims, including, but not limited to, printing EOBs, pulling claims and copying claims.  Contact providers and case management company for information regarding problem claims.  Print/mail EOBs and claim forms requested by providers and insured members.  Assist with audits for assigned group.  Assist with claims processing and overspecific for new or backlogged groups.  Obtain needed information for subrogation claims and to determine pre-existing conditions.  Present a positive image of Consociate at all time.  Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a customer, co-worker, producer or supervisor.  Communicate in a clear and concise manner, while also demonstrating receptivity through active listening.  Identify and perform work that has not been specifically assigned, as needed.  Adhere to established safety standards and utilizes proper techniques to avoid work related injuries.  Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goal efficiently and effectively.  Demonstrate a teamwork philosophy by working cooperatively with others inside and outside the Administration Division.  Attend required in-service and staff meetings.  Preserve the confidentiality of all business-sensitive information, including but not limited to that of insured groups and individuals, employees and applicants.  Greets all people in a prompt and courteous manner. Communicates in a warm and courteous manner, making eye contact and speaking in a tone of voice that matches words.  Ask customers what they need and strive to exceed their expectations.  Minimum of one to three years of experience working with the public. Previous insurance billing or customer service background recommended. PHYSICAL AND MENTAL ABILITIES:  Ability to perform sedentary work for extended periods of time.  Ability to utilize personal computer (manual dexterity is required to operate a keyboard), telephone system, and communicate with a variety of customers.  Ability to concentrate, meet deadlines, work on several projects during the same period, and adapt to interruptions.  The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects during the same period, and adapt to interruptions.

Responsibilities

The TEMP BPO Senior Associate is responsible for processing claims for assigned groups within ten days of receipt and assisting with audits and claims processing. The role requires effective communication with providers and case management companies to resolve issues related to claims.