Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
TEMP Infra Design Analyst at NTT DATA
Ridgefield, New Jersey, United States -
Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Windows OS Troubleshooting, Customer Service, Communication Skills, Windows Debugging, Active Directory, Group Policy, PowerShell Scripting, Endpoint Security, Antivirus, Patch Management, Root Cause Analysis, Ticketing Systems, Networking, macOS, Linux, ITIL

Industry

IT Services and IT Consulting

Description
Minimum of 3-5 years of verified experience in deskside or IT support roles. Proven experience in Windows OS troubleshooting and debugging (Windows 10/11). Strong understanding of hardware components, peripherals, and basic networking. Excellent customer service and communication skills. Organized with ability to work independently and manage multiple tasks effectively. High school diploma or equivalent (Associate's or Bachelor's degree in IT preferred). Advanced Windows debugging using tools like WinDbg, Event Viewer, and Performance Monitor. Strong understanding of the Windows Registry, including structure, key paths, and safe editing for troubleshooting and configuration. Experience with Active Directory, Group Policy, and user profile management. Proficiency in PowerShell scripting for automation and diagnostics. Familiarity with ticketing systems (e.g., ServiceNow, Jira). Ability to perform root cause analysis and document findings clearly. Strong knowledge of endpoint security, antivirus, and patch management. Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent. Experience supporting remote users and using remote desktop tools (e.g., SCCM, RDP, TeamViewer). Exposure to macOS or Linux environments is a plus. Knowledge of network protocols (TCP/IP, DNS, DHCP) and basic troubleshooting. Experience in enterprise environments with large-scale deployments. Familiarity with ITIL practices and change management processes. Provide deskside support for hardware, software, and peripheral issues. Perform advanced Windows debugging and resolve complex OS-level issues. Collaborate with other IT teams to escalate and resolve incidents. Maintain accurate documentation of issues, resolutions, and procedures. Assist in system upgrades, migrations, and deployments. Ensure compliance with IT policies and security standards.
Responsibilities
Provide deskside support for hardware, software, and peripheral issues. Collaborate with other IT teams to escalate and resolve incidents.