TEMP Infra Design Analyst at NTT DATA

Washington, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Imac Support, Troubleshooting, Diagnosing, Resolving Issues, Software Installation, Hardware Support, Communication Skills, Servicenow Queue Management, Problem-Solving, Client/Server Networks, Active Directory, Cabling, Network Connectivity, Data Center Health Check, Phone & Mobile Devices Support, Incident Management

Industry

IT Services and IT Consulting

Description

Provide support for End Users at the site (i.e. Provide IMAC Support) Able to perform the following without direct involvement from manager, senior team member, or lead Provide resolutions for users for corporate applications and hardware Support resolutions for business group applications Incident and Request Queue management - Ticket creation/Categorization/Prioritization Provide oversite and follow technical directions to the resources performing the rack, stack and cabling of the core MDF & IDF equipment. Assist the engineering team in cabling the manufacturing equipment to ensure appropriate network connectivity / performance (includes testing). 3-5 years of experience with PC / Laptop installation, configuration(imaging) and Break fix 4+ years of experience with troubleshooting, diagnosing, and resolving issues on PC's and 3rd party applications supported by Corporate Infrastructure and Security. 4+ years Software installation at PC level and at Server level. Ability to provide smart hands support computer rooms, IDF's, MDF's and physical equipment such as servers, switches, routers, printers. Mounting & Un-mounting Hardware's in data center (Switch, Routers, Servers, etc..) Ability to lead small initiatives or workstreams impacting less than 20 customers. Good communication skills, written and verbal communication and customer management experience Servicenow queue management (review queue, self-assignment of tickets, assign tickets, ticket closures) Proven problem-solving abilities, good understanding of Computers and Troubleshooting skills required. Ability to identify new tasks that need to be executed for support or operations and work with management for execution Ability to interact and work with vendors and escort them around a facility and direct the vendor as to the actions that need to be taken regarding the purpose of their visit. Organized with the ability to engage and partner with functional teams to support customers and drive speedy resolutions. Phone & Mobile devices installation configuration and break fix. Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk) IDF/MDF daily health check and maintaining data center health check list register. Understanding of client/server networks, protocols, common Internet services, Active Directory

Responsibilities

Provide support for end users at the site, including IMAC support and incident/request queue management. Assist the engineering team with cabling and ensure appropriate network connectivity and performance.