Property Liaison Officer
Responsible to Maintenance Manager
Contract Permanent
Salary £23,055 - £25,055
Purpose of Role:
The role of the Liaison Officer is to assist in the provision of a high quality efficient, effective property and asset development administration function for the organisation. The main tasking being the prompt and effective responses to repairs and maintenance issues. The role holder will assist on the health and safety administration tasks; ensuring properties are compliant and up to date. The role holder will provide excellent customer service for our clients, customers and staff at all times.

Specific Duties:

• Taking repairs from staff and customers by phone, email and pyramid system, logging the repairs onto the system and ensuring they are allocated out for completion.
• Closing down completed repairs using the pyramid repairs function.
• Logging of void properties, ensuring target timeframes are met and properties are returned to projects.
• Ordering of stock, ensuring sufficient stock levels are maintained.
• Answering staff and customer queries, relating to maintenance and asset development, by telephone and email.
• Health and safety compliance, ensuring gas certificates, FED testing, PAT testing and regular property health and safety inspections are carried out in a timely manner.
• Logging and coding of invoices, relating to maintenance and asset development.
• To be an integral link to outside agencies and landlords, in relation to property repairs and maintenance.
• This list is not exhaustive

Person Specification

Experience Required

• Experience of working in an administrative environment
• Experience of working in a fast paced ever changing environment
• Experience of using an IT based recording system
• Experience of dealing with vulnerable customers

Specialist Knowledge & Skills

• Understanding of the importance of confidentiality
• Empathetic and patient approach to vulnerable customers

Education

• Computer skills including all Microsoft packages
• Ability to adapt and learn to new IT systems
• Excellent communication skills, both written and verbal particularly communication via phone or e-mail.
• Good organisational skills, the ability to work flexibly, on your own initiative and to prioritise workload

Interpersonal & Communication Skills

• The ability to be flexible and cooperative as part of a team.
• Willingness to continue further training and personal development
• Optimistic about the possibility of personal growth and change.
• Excellent time management skills and the ability to work quickly and efficiently to juggle multiple priorities
• Resilience and the ability to cope

Benefits:

• Mileage and Expenses
• 28 days + BH (Three days allocated between Christmas and new year
• Free Parking
• Free Tea and Coffee
• Westfield Employee Assistance
• Paid breaks
• Blue Light card

Additional Information:

Experience:

• Time management: 1 year (preferred)
• Administrative : 1 year (preferred

THIS ROLE IS FOR MAT COVER - TEMP

This role is subject to a DBS check, full Driving licence with Business insurance and MOT.
Start and finish times are to be agreed in an effort to ensure the needs of the business are met.
Job Types: Full-time, Permanent
Pay: £23,055.00-£25,055.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• Can you describe a time you successfully deescalated an irate tenant?
• This role requires strong organisational skills. How do you prioritise tasks when managing multiple properties or urgent requests?
• Can you confirm you are aware this is a TEMP post?
• Describe your experience working with external contractors, landlords, or support agencies.

Experience:

• Time management: 1 year (preferred)
• Administrative : 1 year (preferred)

Licence/Certification:

• Driving Licence and business insurance (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

Specific Duties:

• Taking repairs from staff and customers by phone, email and pyramid system, logging the repairs onto the system and ensuring they are allocated out for completion.
• Closing down completed repairs using the pyramid repairs function.
• Logging of void properties, ensuring target timeframes are met and properties are returned to projects.
• Ordering of stock, ensuring sufficient stock levels are maintained.
• Answering staff and customer queries, relating to maintenance and asset development, by telephone and email.
• Health and safety compliance, ensuring gas certificates, FED testing, PAT testing and regular property health and safety inspections are carried out in a timely manner.
• Logging and coding of invoices, relating to maintenance and asset development.
• To be an integral link to outside agencies and landlords, in relation to property repairs and maintenance.
• This list is not exhaustiv