Temporary, Application Support Analyst PWU - 12 months contract at Alectra Utilities

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

54.89

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Troubleshooting, Customer Service, Incident Management, Project Management, Documentation, Communication, Team Leadership, Microsoft Suite, Network Configuration, Problem Solving, Analytical Skills, Negotiation Skills, IT Service Desk, Hardware Installation, Operating Systems

Industry

Description

Temporary, Application Support Analyst PWU Temporary,12 months contract (Ending Feb 2027) #2025-293 Location: Mississauga (Derry Road), Hybrid Department: IT Support and Operations Number of Vacancies: 1 Hours per Week: 35 Rate of Pay: $ 37.49/hr - $ 54.89/hr Posting Open: December 15, 2025 Posting Closed: January 2, 2027 At Alectra, we energize a brighter future by empowering our workforce through the talent of tomorrow's bright minds. We promote a culture that encourages collaboration, celebrates innovation and supports lifelong learning. We are committed to creating a safe and inclusive workplace where everyone succeeds and has the opportunity to make a meaningful difference. Position Purpose Reporting to the Manager IS Operations and Support this position is responsible for front line support of all end user computing technology and member of the Incident Management process for support services. Key Responsibilities/Accountabilities Provide 1st level triage support activities for application service, receive support calls by phone, email as a single point of contact for all IT issues, including all satellite offices. Troubleshoot computer, printers, and system issues. Maintain and update various customer databases (i.e., hardware/software). Configuration of network devices including switches, routers, and firewalls. Manage customer defined projects or projects as assigned by Project Manager. Act as team leader and delegate tasks as required. Produce management information on quality of T services to end users using available tool suites Vendor management and support participation. Provide support as a member of the Incident Management process for Support Services. Ensures support for PC policies, procedures, and standards. Provide timely and accurate customer feedback to all reported issues. Maintain and develop Help Desk documentation procedures. Customer communication around changes in IT services, service availability, maintenance activities and customer education. Participate in Disaster Recovery. Participate in on-call duties and emergency call-out as required. Responsible for a working knowledge and understanding of and make all efforts reasonable to work in accordance with and ensuring work is done in compliance with the appropriate safety legislation, EUSR rules, Alectra policies and procedures and safe work practices that apply to the work while adhering to the internal responsibility system. Reports any unsafe conditions or observed unsafe work practices using Alectra procedures. The incumbent may be asked to perform other related duties which may be assigned from time to time. Qualifications, Knowledge, Skills and Competencies Education & Specialized Knowledge Post-Secondary Degree/Diploma in Computer Science or equivalent knowledge and experience. Experience Minimum one (1) year related experience. 1-2 years experience in large IT infrastructure IT organization. 1-2 years experience in IT Service Desk environment. Skills/Abilities/Competencies Strong interpersonal, organizational, and administrative skills, with focus on attention to detail. Ability to work with minimal supervision. Ability to promote continuous improvement through innovation and technology. Strong written, oral and presentation skills. Energetic and enthusiastic team player committed to the overall success of IT and business organization. Strong strategic , problem solving and analytical skills with ability to influence others and resolve issues. Strong negotiation skills and training. Proficient in Microsoft Suite of desktop products and operating systems. Working knowledge of PC’s, networks, applications, and peripherals. Metric management and baseline reporting. Good knowledge of cross function tool sets to monitor IT infrastructures. Demonstrated knowledge of operating systems and server usage, installation, configuration, maintenance, and other major applications. Demonstrated knowledge of personal computer hardware installation and configuration. Demonstrated knowledge of MS Office applications. Valid Class “G” driver’s license. Working Conditions Work involves minimal unpleasant conditions or hazards, resulting in minimal discomfort or risk of danger - work is performed in the office. Who we are As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization: Safety: Stay aware, prevent risks and protect each other. Respect: Value everyone, act honestly and foster inclusion. Customer Focus:Be reliable, anticipate needs and deliver exceptional solutions with care. Excellence:Elevate performance, embrace diversity and deliver quality through collaboration. Innovation:Drive growth by embracing change, creativity and continuous improvement. Here’s why Alectra might be your ideal workplace: We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan – we offer a robust benefits package that supports you and your family. We invest in your career development. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and learning opportunities. We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following: Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days. Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can maintain a healthy work-life balance. At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future. Ready to Apply? If this sounds like you and gets you excited, we’d love to hear from you! Simply click the apply button to submit your resume and take the first step toward joining our team. *Due to the high volume of applications, we are unable to accept resumes via email. All applicants must apply through our careers page to be considered.* *First consideration will be given to permanent employees in the PWU bargaining unit. **As per the Collective Agreement, any permanent new hire in their bargaining unit must remain in their current position for at least twelve (12) months prior to commencing a new position. At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation during the process due to a disability, please contact careers@alectra.com. We will work with you to ensure your needs are being met to the point of undue hardship. Thank you for your interest in building a career with us. While we appreciate all applicants, only those selected for an interview will be contacted. Please note: We kindly request no unsolicited resumes or agency referrals. Alectra does not accept resumes from recruitment agencies for any open positions unless a valid contract is in place. Use of Artificial Intelligence (AI) in Recruitment At Alectra, we’re committed to energizing a brighter future through innovation and responsible technology use. While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates. Applications are personally reviewed by either a member of the Talent Acquisition team or one of the hiring leaders, ensuring a fair and human-centered experience for all applicants.

Responsibilities

The Application Support Analyst is responsible for providing first-level triage support for application services and troubleshooting various IT issues. They also manage customer-defined projects and participate in the Incident Management process.