ABOUT THE ROLE:

We are seeking a motivated and detail-oriented Author Tools & Support Associate to join our team on a temporary basis. In this role, you’ll be the primary point of contact for supporting our volunteers & authors alike with tools and features that enhance their experience as well as troubleshoot issues that may arise in our IEEE Publishing Portal. You will communicate directly with authors, reviewers, and Editors, as well as collaborate cross-functionally, and contribute to improving our internal processes.