JOB SUMMARY:

Receive, assist, and direct patients in accessing the appropriate service, information, or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

JOB DESCRIPTION:

Reception Responsibilities

• To have a thorough knowledge of all practice policies and procedures.
• To work in accordance to written processes and protocols.
• To be flexible and be able to cover all reception duties as necessary.
• To follow opening and closing procedures for the surgery.
• Receiving, assisting, and directing patients, via phone, SystmConnect and in person, to the most appropriate care pathway.
• Directing patients to the check in screen, or assisting them to check, in on arrival.
• Dealing with queries about services, and clinics run by the Practice, requests for test results and other information, according to the current procedures.
• Processing appointment requests for on the day and future appointments from patients through SystmConnect via telephone, online and in person. Including home visit requests.
• Consulting with members of practice team, and where appropriate liaising with other NHS departments and agencies.
• Entering patient / clinical data onto our computer systems as per protocols.
• Handing completed prescriptions, MD3’s and other sensitive information to patients ensuring data protection is adhered to (i.e. checking names DOB and address).
• Taking and relaying appropriate messages to all members of the Primary Healthcare Team (Doctors, Nurses, Managers etc.).
• Contacting patients via phone or messaging, on behalf of the Doctors and Nurses, as requested.
• Collecting fees for non-NHS services on behalf of the Doctors and issuing a receipt.
• Electronic scanning of correspondence and photocopy.
• Adhering to all practice policies and procedures for Information Governance and Safeguarding.
• Process patients’ changes of address – computer data and medical records (have knowledge of practice area).
• Process repeats prescription requests in accordance with practice guidelines.

OTHER TASKS

Clear rooms after surgeries.

• Registrations of new patients – computer data entry and medical records.
• Ensure building security – have thorough knowledge of doors/windows/alarm.
• Undertake fire marshal duties, for downstairs only.
• Undertake any other reasonable requested from managers.

Reception Responsibilities

• To have a thorough knowledge of all practice policies and procedures.
• To work in accordance to written processes and protocols.
• To be flexible and be able to cover all reception duties as necessary.
• To follow opening and closing procedures for the surgery.
• Receiving, assisting, and directing patients, via phone, SystmConnect and in person, to the most appropriate care pathway.
• Directing patients to the check in screen, or assisting them to check, in on arrival.
• Dealing with queries about services, and clinics run by the Practice, requests for test results and other information, according to the current procedures.
• Processing appointment requests for on the day and future appointments from patients through SystmConnect via telephone, online and in person. Including home visit requests.
• Consulting with members of practice team, and where appropriate liaising with other NHS departments and agencies.
• Entering patient / clinical data onto our computer systems as per protocols.
• Handing completed prescriptions, MD3’s and other sensitive information to patients ensuring data protection is adhered to (i.e. checking names DOB and address).
• Taking and relaying appropriate messages to all members of the Primary Healthcare Team (Doctors, Nurses, Managers etc.).
• Contacting patients via phone or messaging, on behalf of the Doctors and Nurses, as requested.
• Collecting fees for non-NHS services on behalf of the Doctors and issuing a receipt.
• Electronic scanning of correspondence and photocopy.
• Adhering to all practice policies and procedures for Information Governance and Safeguarding.
• Process patients’ changes of address – computer data and medical records (have knowledge of practice area).
• Process repeats prescription requests in accordance with practice guidelines