ABOUT US

At Woodland Drive Medical Centre, we are committed to delivering and sustaining enhanced patient-centred care through collaboration, innovation, and continuous growth. Our mission is to provide compassionate healthcare that prioritizes safety, wellness, and personal empowerment. We foster a supportive and inclusive workplace where our team members are valued and encouraged to grow.

ABOUT THE ROLE

As a Care Navigator, you will be the first point of contact for our patients, ensuring their journey through the healthcare system is smooth and efficient. You will play a vital role in assisting patients with appointment bookings, answering queries, and providing general support to our medical team. This role is ideal for a proactive, customer-focused individual who thrives in a fast-paced environment.

KEY RESPONSIBILITIES:

• Greet and assist patients, ensuring a welcoming and professional reception.
• Manage appointment requests via telephone, in-person, and online.
• Support patient registration and update medical records.
• Handle prescription requests in line with practice procedures.
• Process and dispatch medical documents, including referrals and test results.
• Maintain confidentiality and ensure all interactions align with GDPR and practice policies.
• Assist clinicians and administrative staff in ensuring smooth practice operations.