Temporary Claims Management Officer (RACQ Insurance) Property at IAG AUS

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End-to-end Claims Management, Property Claims, Customer Service, Problem-Solving, Empathy, Technical Understanding, Claims Lodgement, Report Interpretation, System Navigation, Collaboration, Communication, Attention To Detail, Self-Management, Resilience, Confidence

Industry

Insurance

Description

From September 2025, RACQ’s insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We’re proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. Support Queenslanders impacted by recent major weather events. In this role, you will take end‑to‑end ownership of property claims, including lodgement, for cases ranging from straightforward to moderately complex. You’ll build and maintain strong working relationships with partners to ensure a smooth and seamless claims experience—all while supporting customers who may be experiencing heightened emotions during a difficult time. This is a temporary role based in Eight Mile Plains, Meanjin (Brisbane). Work Hours & Availability Commencing Tuesday 5 May, this 6 month temp role operates on an 8.5-hour shift schedule, between 7:00 AM and 7:00 PM, Monday to Friday. Additionally, weekend availability is required from 8:30 AM to 5:30 PM. After training and demonstrated competency, this role offers WFH up to 3 days per week. What You'll Do • Manage end‑to‑end property claims, ensuring a compassionate and professional experience for each customer • Take approx. 15 inbound calls per day, each requiring detailed problem‑solving, empathy, and technical understanding • Lodge claims and assess information, including reading and interpreting reports. • Navigate multiple systems with accuracy • Work collaboratively with partners and internal teams to progress claims efficiently • Support customers through complex or emotionally heightened situations. What You'll Bring • Strong customer service experience in high‑pressure or regulated environments • Resilience and confidence managing emotionally charged conversations • Excellent verbal and written communication skills • High attention to detail with the ability to interpret reports and complex information • Strong self‑management skills to work independently once remote. • A positive, solutions‑focused mindset What We Offer • Free Onsite Parking at our Eight Mile Plains office • Hybrid working from office and home • Retail, travel and transport discounts with well-known local and international suppliers • Access to LinkedIn Learning, and the award-winning IAG Academy • Health app and community with individual and team resources and challenges with Thrive *employment type eligibility criteria apply Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation. This temporary position will be payrolled via our designated third-party payroll provider in accordance with the applicable award More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Responsibilities

The officer will take end-to-end ownership of property claims, managing cases from straightforward to moderately complex, ensuring a compassionate and professional customer experience. This involves handling approximately 15 inbound calls daily, lodging claims, assessing information, and progressing claims efficiently through collaboration with partners.