Temporary Contact Center Representative - Houston at Premier America Credit Union

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

24.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Call center operations, Member authentication, Financial services, Verbal communication, Active listening, Attention to detail, Security protocols, Microsoft Word, Microsoft Excel, Email etiquette, Bilingual Spanish

Industry

Banking

Description

Description Job Title: Temporary (90-day) Contact Center Representative – Chatsworth onsite Overview: Temporary Contact Center Representative will, under supervision, be responsible for delivering an exceptional member experience when handling member telephone requests. The position is responsible for safeguarding member data and credit union resources by adhering to all member identification policies and procedures. The CC Rep will assist Credit Union member questions regarding their Credit Union accounts. Meet or exceed department standards for agent performance. What You Will Do in this Temporary Role: · Follow credit union member authentication policies and procedures to properly identify members. · Represent the Credit Union in a courteous and professional manner on inbound service calls. · Follow the credit union’s established policies and procedures for meeting service standards. – Delivers an elevated member experience with each member interaction. – Team member models behaviors that align with Premier America’s Core Values. Requirements What We Are Looking For This Temporary Role: · A minimum of one (1) year of credit union or call center customer service experience. · Experience working in a financial institution call center or branch office preferred. · High school graduate or equivalent. · Fluent bilingual Spanish is a plus. · Ability to speak clearly and succinctly. · Excellent listening and verbal communication skills. · Strong attention to detail and adherence to bank security protocols. · Ability to work well under pressure. · Solid writing skills, including a firm grasp of spelling, grammar, and email etiquette. · Ability to use a personal computer and related software applications including Microsoft Word and Excel. Pay Grade Info: The base pay range for this position is: $21-24/hour. Equal Opportunity Employer – Veterans / Disabled Drug-free Workplace

Responsibilities

The representative is responsible for delivering an exceptional member experience by handling inbound telephone requests and assisting with account inquiries. They must also safeguard member data and credit union resources by strictly adhering to identification policies and security procedures.