JOB SUMMARY

The job is the first point of call for the company’s customer’s where you are to provide help and support to resolve all queries received in a friendly and professional manner. This may be help with processing orders, resolving problems with purchases, initiating contact with outside companies as well as internal departments.
Please note that this is an office based position and hybrid/remote working are not available.

• Out of Stock process.
• Customer returns and replacements.
• Warehouse Sales.
• Website amendments.
• Stock Checks.
• Working closely with the dispatch and warehouse teams.
• Liaising with our suppliers regarding stock, orders and lead times.
• DPD exceptions.
• Trustpilot reviews.