JOB OVERVIEW

We are seeking a dedicated and enthusiastic Temporary Customer Service Representative to join our clients team. The ideal candidate will possess excellent communication skills and a passion for providing outstanding service to their customers. This role involves engaging with customers via phone, assisting them with inquiries and ensuring a positive experience.

KEY SKILLS & EXPERIENCE:

• Customer service experience (contact center experience preferred).
• Background in healthcare or pharmacy is beneficial.
• Strong communication and telephone skills.
• Excellent attention to detail and organisational abilities.
• Ability to handle high-pressure situations and adapt to change.
• Proficient in computer systems with strong accuracy and speed.
  If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.

• Respond to customer inquiries professionally, providing accurate information on deliveries.
• Schedule deliveries, equipment and consumables to align with customer needs.
• Work with nurses to coordinate deliveries when required.
• Monitor and manage stock levels to prevent gaps.
• Support the implementation of new services as needed.
• Report service issues, complaints and adverse events in line with company policies.
• Take ownership of customer concerns, ensuring timely resolution and effective communication.
• Ensure patient data is handled securely and confidentially.
• Liaise with internal teams.
• Manage administrative tasks, including emails, post distribution and record-keeping.
• Meet call response and wait time targets, contributing to overall service performance.
• Participate in training and improvement initiatives.