Job Title: Temporary Customer Service Advisor
Location: Harrogate
Salary: £12.21 per hour
Hours: 40 hours per week between 8:00 am - 5:30 pm (Flexible)
A leading business with a strong reputation for excellent customer care is seeking a number of Temporary Customer Service Advisors to support their busy Customer Experience team during the seasonal peak period. This is a fantastic opportunity for confident communicators to play a key role in assisting customers across multiple channels, ensuring a smooth pre and post purchase journey in a fun and friendly company!

Key Responsibilities for Customer Service Advisors:

• Handle customer enquiries via phone, email, live chat, review platforms and social media
• Support customers throughout their pre and post purchase experience
• Assist with complaints and issues, escalating when necessary to management or other departments
• Process, update and amend orders, addresses and returns in line with company policies
• Deliver efficient and accurate customer service in a fast paced environment

Experience Required:

• Strong communication skills with a confident, positive and willing attitude
• Ability to work effectively under pressure in a fast paced setting
• Previous customer service or client facing experience
• Flexibility to work weekends when required (Maximum 2 per month. Time off in the week provided; maximum of 5 working days per week unless overtime requested)
• Available to start late September / early October and able to commit until January 2026
• German, French, Italian or Spanish language skills highly desirable

You will receive weekly pay at £12.21 per hour and the opportunity to work within a professional, supportive and dedicated Customer Experience team. Whether you are a recent graduate seeking interim work or an experienced customer service professional looking for temporary employment, we’d love to hear from you!
Our Guarantee
Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.
Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic

• Handle customer enquiries via phone, email, live chat, review platforms and social media
• Support customers throughout their pre and post purchase experience
• Assist with complaints and issues, escalating when necessary to management or other departments
• Process, update and amend orders, addresses and returns in line with company policies
• Deliver efficient and accurate customer service in a fast paced environmen