ABOUT US

Stevensons is the UK’s largest independent school uniform and sportswear provider, proudly serving over 550 schools nationwide. As we continue to grow, we are looking for enthusiastic and professional Customer Service Advisors to join our expanding Customer Service Team for the busy summer period.

ABOUT YOU

We’re looking for individuals who are:

• Confident communicators with a professional and friendly manner, even in challenging situations
• Experienced – ideally with previous contact centre experience and familiarity with handling complaints and resolving issues
• Tech-savvy – experience using multichannel communication platforms and CRM systems is highly desirable
• Team players – reliable, collaborative, and results-driven, working to achieve the best outcomes for our customers and our company

If you’re ready to deliver exceptional service in a fast-paced environment, we’d love to hear from you. Apply today to be part of the Stevensons team this summer!
Start Date: June/July 2025
End Date: September/October 2025
Contract Type: Temporary
Hours: Minimum14 hours per week, with the potential to work up to 35 hours
Working Days: Up to 5 days between Monday and Saturday
Working Hours: 9:00am – 5:00pm
Job Types: Full-time, Part-time, Temporary
Pay: £8.00-£12.21 per hour

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• Life insurance

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Work Location: In perso

As a Customer Service Advisor, you will play a key role in supporting our valued customers through multiple communication channels, including inbound and outbound calls, emails, and live chat. Your day-to-day responsibilities will include:

• Processing and tracking customer orders
• Managing administrative tasks, including refunds and bespoke requests
• Providing timely, accurate, and friendly support across all business units
• Ensuring a seamless customer experience, fostering loyalty and repeat business

This is a dynamic, customer-focused role where your communication skills and attention to detail will shine.