An exciting role has come up for a temporary Customer Service Assistant here at REFY to help support our team during peak season.
We are looking for an energetic problem-solver who thrives in a fast-paced environment, takes initiative, and goes the extra mile for customers.
The role will be a temporary contract running until the end of January 2026, with a one-month probationary period to review performance against agreed targets before continuation.
Core hours are: Monday - Friday, 8:00 AM - 16:00 PM.
Please note that availability is required for the two core BFCM weekends, as additional hours may be scheduled if needed, but are not guaranteed.

SKILLS, KNOWLEDGE AND EXPERTISE

• Strong team player with a collaborative approach
• Sharp, solution-focused, and proactive problem solver
• Excellent written and verbal communication, with exceptional accuracy
• Confident in achieving and exceeding departmental targets
• Thrives in fast-paced environments while maintaining high performance under pressure
• Adaptable to communicating in the REFY tone of voice
• Comfortable navigating and adapting to multiple software platforms
• Must have 1 + years of experience working in Customer Service

• Reply to customers on all platforms, consistently providing the highest standard of customer service and upholding our REFY tone of voice
• Achieve and maintain daily performance targets
• Report back on any patterns of customer feedback or common issues raised by customer issues to the Customer Service Manager