An exciting role has come up for a temporary Customer Service Assistant here at REFY to help support our team during peak season.
We are looking for an energetic problem-solver who thrives in a fast-paced environment, takes initiative, and goes the extra mile for customers.
This is a temporary contract running until the end of January 2026, with a one-month probationary period to review performance against agreed targets before continuation.
The core hours are: Monday - Friday, 14:00 - 22:00 PM.
This role is fully remote due to the working hours.
Please note that availability is required for the two core BFCM weekends, as additional hours may be scheduled if needed, but are not guaranteed.

SKILLS, KNOWLEDGE AND EXPERTISE

• Strong team player with a collaborative approach
• Sharp, solution-focused, and proactive problem solver
• Excellent written and verbal communication, with exceptional accuracy
• Confident in achieving and exceeding departmental targets
• Thrives in fast-paced environments while maintaining high performance under pressure
• Adaptable to communicating in the REFY tone of voice
• Comfortable navigating and adapting to multiple software platforms
• Must have 1 + years of experience working in Customer Service

• Reply to customers on all platforms, consistently providing the highest standard of customer service and upholding our REFY tone of voice
• Achieve and maintain daily performance targets
• Report back on any patterns of customer feedback or common issues raised by customer issues to the Customer Service Manager