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Temporary Customer Service Representative at Fortive

Göteborgs Stad, , Sweden -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, IT Platforms, Email Proficiency, Excel Proficiency, Word Proficiency, Attention to Detail, Multi-tasking, Time Management, Decision-making, Problem Solving, Data Management, Swedish Fluency, English Fluency, Order Processing, Logistics Assistance

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Support customers with product and service questions via email and telephone calls Open new customer accounts and update existing accounts Enter orders Initiate corrective action, when necessary, to resolve complex customer requests or needs Provide assistance and guidance on customer web-portal Handle credits and various invoice questions Answer shipping questions and other logistics assistance Process master data and client lists accurately Excellent customer service skills Strong oral and written communication skills Experience with multiple IT platforms, proficiency with Email, Excel, Word Ability to deal with data that is of a sensitive and confidential nature Attention to detail Ability to multi-task, prioritize, and manage time effectively Effective decision-making skills coupled with the ability to problem solve Ability to track errors and escalate to other departments Fluent in Swedish and English Ability to work independently Results driven

Responsibilities

The role involves supporting customers with product and service inquiries via email and phone, as well as managing customer accounts and processing orders. Additionally, the representative will handle complex customer requests and provide assistance with the customer web-portal.